Rumor and gossip in interpersonal interaction and beyond: A social exchange perspective.

Rosnow, Ralph L.

doi:10.1037/10365-008

Cited by 156 publications

(136 citation statements)

References 61 publications

Supporting

Mentioning

109

Contrasting

Unclassified

Order By: Relevance

“…Gossip may cause embarrassment and discomfort to employees, as gossip often involves private and sensitive issues (Foster, 2004) and may be used to ruin the reputation and credibility of colleagues and competitors (Cole & Dalton, 2009). There are also many instances when gossip may have had negative consequences for the person targeted, especially when the gossip is entangled with fantasies of jealous, antagonistic or over-zealous individuals (Rosnow, 2001). In addition, the relationship between two parties (the gossipers) may have subtle impact on the influence of gossip.…”

Section: The International Journal Of Human Resource Managementmentioning

confidence: 99%

“…First, in acquaintance-type relationships, gossip rarely takes place, as neither party is certain of the other's disposition on anything, making it unsafe to engage in value discussions. Only when the interacting parties have developed a congenial relationship through a level of socialising, is gossip more likely to emerge (Rosnow, 2001;Rosnow & Georgoudi, 1985). Second, as gossip fulfils the human need to belong, group settings can provide a thriving ground for gossip (Ben-Ze'ev, 1994).…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Gossip in the workplace and the implications for HR management: a study of gossip and its relationship to employee cynicism

Kuo

Chang

Quinton

et al. 2014

The International Journal of Human Resource Management

118

129

View full text Add to dashboard Cite

Gossip is a common phenomenon in the workplace, but yet relatively little is understood about its influence to employees. This study adopts social information theory and social cognitive theory to interpret the diverse literature on gossip, and to develop and test hypotheses concerning some of the antecedents of gossip, with an aim of developing knowledge of the relationship between gossip and employee behaviour in the workplace. The study analysed survey data in a two-stage process, from 362 employees across a range of industries in Taiwan. The findings revealed that jobrelated gossip predicted employee cynicism and mediated the relationship between psychological contract violation and cynicism, and that non-job-related gossip showed a similar but weaker effect to employee cynicism. The contribution made by this paper is of value to both the academic subject domain and managers in Human Resources. First, we have identified two constructs of gossip, job-related and non-job-related gossip not previously reported and a validated scale has been created. Second, we have confirmed that these different constructs of gossip impact differently on employee behaviour and therefore HR managers should be cautious about gossip in the workplace, as it can cause cynical behaviour amongst employees.

show abstract

Section: The International Journal Of Human Resource Managementmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Gossip in the workplace and the implications for HR management: a study of gossip and its relationship to employee cynicism

Kuo

Chang

Quinton

et al. 2014

The International Journal of Human Resource Management

118

129

View full text Add to dashboard Cite

show abstract

“…A híresztelés két típusát különböztethetjük meg (Rosnow 2001): az első típusú híresz-telések remélt következményeket tartalmaznak, kívánsághoz kötődnek, míg a második esetben a híresztelések csalódást, félelmet okozó következményekről szólnak, valamilyen rettegéshez kötődnek. A híresztelésekben pozitív és negatív érzelmek különböző szintjei jelennek meg, szemben az online tűzviharral, amely csak negatív érzelmeket tartalmaz (Pfeffer et al 2014).…”

Section: Az Online Tűzvihar Definíciója éS Főbb Jellemzőiunclassified

“…A híresztelésekben pozitív és negatív érzelmek különböző szintjei jelennek meg, szemben az online tűzviharral, amely csak negatív érzelmeket tartalmaz (Pfeffer et al 2014). Továbbá az egyének akkor jobban terjesztenek híreszteléseket, ha hitelesnek tartják azokat, még ha a történet hihetetlennek is hangzik (Rosnow 2001).…”

Section: Az Online Tűzvihar Definíciója éS Főbb Jellemzőiunclassified

A negatív e-wom elsöprő ereje. Az online tűzvihar (firestorm) jelensége

Markos-Kujbus¹,

Gerencsér²

2016

Jel-Kép

View full text Add to dashboard Cite

A z o n l i n e t ű z v i h a r ( f i r e s t o r m ) j e l e n AbsztraktAz e-WOM (online szájreklám) a vállalatok számára lehetőséget nyújt az információterjesz-tésben történő részvételre és a befolyásolásra, a fogyasztók számára pedig az aktivitásra és interaktív kommunikációra. Azonban az e-WOM tartalmát tekintve nemcsak pozitív, hanem negatív is lehet. Amíg a negatív e-WOM a fogyasztók számára lehetőséget teremt a vásárlás-sal kapcsolatok kockázatok csökkentésére, addig a vállalatokra nézve lehetséges hatása lehet a márkaérték redukálása, valamint az eladások csökkentése. Jelen tanulmány a negatív e-WOM egy speciális formájának, az online tűzviharnak a jelenségét vizsgálja a fogalmának, az alapvető tulajdonságainak, a dinamikájának valamint a lezajlását befolyásoló tényezőknek a bemutatásán keresztül. A folyamat szemléltetésére a Rolling Stone magazin 2013. augusztusi szá-mának esetén keresztül mutatjuk be hogyan azonosíthatóak az online firestorm jellegzetessé-gei, valamint folyamatának meghatározó tényezői és állomásai.Kulcsszavak negatív e-WOM, online firestorm, közösségi média T H E D E V A S T A T I N G V I R T U E O F N E G A T I V E E -WOM T h e P h e n o m e n o n o f O n l i n e F i r e s t o r m É v a M a r k o s -K u j b u s -O r s o l y a G e r e n c s é rAbstract E-WOM (electronic word-of-mouth) provides an opportunity for firms to take part in the spread of and influence on information, and for consumers to be active and to take part in an interactive communication with other consumers. However, the content of e-WOM can be both positive and negative. While negative e-WOM creates the opportunity for consumers to reduce risks connected to buying, for firms it can also reduce brand equity and sales. This paper explores a special form of negative e-WOM, namely the phenomenon of online firestorm, through the presentation of the definition, the main characteristics, the dynamics, and its influencing factors. As a demonstration of online firestorm, the case of Rolling Stone magazine cover from August 2013 was analyzed, through which the main characteristics, the particular stages, and factors of the online firestorm process can be identified.Keywords negative e-WOM, online firestorm, social media Jel-Kép 2016/4 17A N E G A T Í V E -W O M E L S Ö P R Ő E R E J E A z o n l i n e t ű z v i h a r ( f i r e s t o r m ) j e l e n s é g e Markos-Kujbus Éva -Gerencsér Orsolya Bevezetés -A negatív e-WOMAz e-WOM (electronic word-of-mouth, online szájreklám) a társas befolyásolás és kommunikáció egy formája, amely fogyasztók között zajlik, de a fogyasztók és szervezetek számára egyaránt elérhető, és lehetőség van a válaszra is. A tartalma termékről, szolgáltatásról, márká-ról, vállalatról, vagy személyről szóló pozitív vagy negatív állítás lehet. Az e-WOM egy kommunikációs eszköz is, amely az üzenettel közvetlenül találkozó elsődleges célcsoport segítsé-gével önkéntes közvetítéssel jut el egy tágabb másodlagos célcsoport felé. Ezáltal a vállalatok számára lehetőséget teremt az információterjesztésben történő...

show abstract

“…Such information trading could provide status, fun, money, social control, or any material or psychological stimulus capable of fulfilling preconditioned needs, wishes, and expectations. Gossip, therefore, serves as a strong driver for establishing friendships, 10 exchanging knowledge, 11 and providing mutual entertainment. 12 Prior research suggests that gossip can remind group members of the importance of the group's norms and values.…”

Section: Social Functions Of Online Gossipmentioning

confidence: 99%

Do Online Gossipers Promote Brands?

Okazaki

Campo

2013

Cyberpsychology, Behavior, and Social Networking

View full text Add to dashboard Cite

Online gossip has been recognized as small talk on social networking sites (SNSs) that influences consumer behavior, but little attention has been paid to its role. This study makes three theoretical predictions: (a) propensity to gossip online leads to greater information value, entertainment value, and friendship value; (b) upon exposure to a high-involvement product, online gossipers are more willing to spread such information through electronic word-of-mouth (eWOM) in search of prestige or fame as a knowledge expert; and (c) this tendency will be more pronounced when they are connected with strong ties (rather than weak ties) and belong to a large network (rather than a small network). An experimental survey was conducted with a scenario method. In total, 818 general consumers participated in the survey. A multivariate analysis of variance (ANOVA) provides empirical support for prediction (1). With regard to predictions (2) and (3), a series of three-way and two-way between-subjective ANOVAs were performed. When a high-involvement product is promoted, gossipers, rather than nongossipers, are more willing to participate in eWOM on an SNS. Furthermore, a significant interaction effect indicates that online gossipers' willingness to particiapte in eWOM would be more pronounced if they belonged to a large network rather than a small network. However, when a low-involvement product is promoted, no interaction effect is found between online gossip and network size. In closing, theoretical and managerial implications are discussed, while important limitations are recognized.

show abstract

Rumor and gossip in interpersonal interaction and beyond: A social exchange perspective.

Cited by 156 publications

References 61 publications

Gossip in the workplace and the implications for HR management: a study of gossip and its relationship to employee cynicism

Gossip in the workplace and the implications for HR management: a study of gossip and its relationship to employee cynicism

A negatív e-wom elsöprő ereje. Az online tűzvihar (firestorm) jelensége

Do Online Gossipers Promote Brands?

Contact Info

Product

Resources

About