Root Cause Analysis Using Fishbone Diagram: Company Management Decision Making

Abstract

This study aims to analyze the causes of delays in decision-making within the company. Managers can identify several constraints in decision-making by using analytical tools. In this study, the device used to analyze the problem is root cause analysis. Root cause analysis is used to determine the initial cause of the issues. The method used in the root cause analysis is a fishbone diagram where the fishbone diagram can identify some of the problems that underlie the constraints in decision making. This study uses a qualitative descriptive method by taking data from interviews and documentation. The results of this study can be seen in decision making four problems underlie the inhibition of decision making. The problem is the first decision-maker; namely, the company's management is not wholly a determinant in making decisions. The second problem is that the information presented as a guide for decision-making is inaccurate, not timely, and irrelevant. The third problem is the absence of software that processes data into information needed by company management. The last problem is the lack of integration between divisions, so the resulting information is out of sync. Root cause analysis and fishbone diagrams, that was possible to analyze in detail the causes of delays in decision making. In the end, management can find solutions to each of these problems. Management will search each problem for the root cause, and the answer that they will give will be right on target so that the hope to minimize the obstacles to decision making will be implemented.

Core problem solving (CPS) – Kepner Tregoe Approach to Strengthen Quality Performance at PT. UTC Aerospace System Bandung (UTAS BANDUNG)

“…CPS can also permanently correct problems, leading to improved safety, quality, delivery, cost, and morale. Accelerating improvements and creating a sustainable competitive advantage (Budiman, 2023;De Yusa, 2023;Sakdiyah, Eltivia, & Afandi, 2022).…”

Analisis Penyebab Rendahnya Kemampuan Pemecahan Masalah Calon Guru Matematika Menggunakan APKL, USG, dan Diagram Fishbone

“…Analisis Fishbone digunakan untuk menganalisis sebab akibat dalam perindustrian seperti yang dilakukan oleh Sakdiyah et al (2022), Hisprastin & Musfiroh (2020), Coccia (2017), dan Eviyanti (2021. Analisis Fishbone juga digunakan dalam dunia pendidikan seperti yang dilakukan oleh Slameto (2016), Sufeni & Fatimah (n.d.), Prasasti (2015), dan Istikomah et al (2017).…”

Analysis of Equipment Failure in a Production Line of a Coal Fly Ash Plant

“…The cause-and-effect diagram is one of the useful tools of quality, which is used to identify potential factors causing an overall effect (Jayswal et al 2011) and can be used to identify the root cause of breakdowns (Kiran et al 2013). Also known as Fishbone diagram, it is a graphical technique which is a good tool for finding and significantly analysing the factors affecting work quality output (San et al 2003) and can assist in arriving at the root cause of either positive or negative symptoms meanwhile combining them with 5 why analysis thereby arriving at the possible solution (Sakdiyah et al 2022). The cause and effect diagram consist of stages associated with identification of cause by using 4M and 1E categories such as Man associated with user, methods that relates to procedures or systems that are being used, machine which is the equipment being utilised, materials that are used and ultimately the environmental circumstances or conditions that may occur thereof (Liliana 2016).…”