Role of mobile food-ordering applications in developing restaurants’ brand satisfaction and loyalty in the pandemic period

Dirsehan, Taşkın; Cankat, Ece

doi:10.1016/j.jretconser.2021.102608

Cited by 82 publications

(85 citation statements)

References 57 publications

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“…Notably, a small stream of research has started to investigate shoppers' adoption of contactless deliveries in response to the pandemic, such as delivery robots [45,46] and delivery apps [47,48]. Some researchers have even raised the following question: Is the COVID-19 pandemic strong enough to change online order delivery methods?…”

Section: Research Context: Self-collection Servicementioning

confidence: 99%

Does COVID-19 Promote Self-Service Usage among Modern Shoppers? An Exploration of Pandemic-Driven Behavioural Changes in Self-Collection Users

Wang

Wong

Yuen

2021

IJERPH

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Due to health concerns related to COVID-19, shoppers have learned to minimise social contact by adopting various contactless self-service technologies to fulfil their consumption needs. This study explores shoppers’ behavioural changes in relation to self-service, using the special research context of e-commerce self-collection services. By synthesising insights from the health psychology literature, this study proposes an affective-cognitive-social perspective to explain the pandemic-driven behavioural changes of self-collection users. The survey instrument is used for online data collection (n = 500), and a combined (descriptive and quantitative) method is adopted for data analysis. Our results suggest that, although with a relatively weak predictive power, the affective and cognitive appraisals of health risks lead to the reinforced usage of self-collection service. This also applies to the factors of action/coping planning and subjective norm. This study theoretically contributes to the self-service literature and creates managerial implications for retailers and logistics operators.

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Section: Research Context: Self-collection Servicementioning

confidence: 99%

Does COVID-19 Promote Self-Service Usage among Modern Shoppers? An Exploration of Pandemic-Driven Behavioural Changes in Self-Collection Users

Wang

Wong

Yuen

2021

IJERPH

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“…The growing popularity of e-commerce websites and mobile commerce applications (e.g., mobile online shopping, mobile payment, etc.) for different products has contributed to the increasing popularity of the Internet and the popularity of online food purchases [ 56 , 57 ].…”

Section: Introductionmentioning

confidence: 99%

The Impact of the COVID-19 Pandemic on Food Consumption Behavior: Based on the Perspective of Accounting Data of Chinese Food Enterprises and Economic Theory

Yang

Chen

2022

Nutrients

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Since the outbreak of the COVID-19 pandemic, the rapid spread of COVID-19 around the world has become one of the main focuses of concern in almost every country, and governments have taken numerous measures to prevent/mitigate the spread of the disease. As an essential social determinant, COVID-19 has significantly impacted consumers’ food consumption behavior and healthy eating habits/behaviors. The purpose of this study is to analyze the impact of COVID-19 on food consumption behavior, and the main goal was to assess the possible problems (such as food waste and weight gain) caused by changes in food consumption behavior during the pandemic. Based on the accounting data of Chinese enterprises found in the China Stock Market and Accounting Research (CSMAR) database, this study uses economic theory and the translog function to conduct an average partial effect (APE) analysis of the pandemic, and finds that the COVID-19 pandemic has increased Chinese people’s overall food consumption, and the consumption of food from large food enterprises has increased even more (APE = 0.11 vs. APE = 0.31). This study suggests that food waste and weight gain in the Chinese population may be more severe during the pandemic, and it is necessary to enhance food management and weight management through multiple pathways.

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“…Mobile application has become a special form of e-commerce, which provides convenience for consumers by saving time and energy. During the Covid-19 outbreak, customers prefer to use mobile applications, especially ordering food in restaurants so as to protecting themselves from Covid-19 virus infection (Dirsehan & Cankat, 2021).…”

Section: Agreementioning

confidence: 99%

Dinescape and servicescape experience among costumers of themed restaurant in Shanghai

Yan¹,

Felicen²

2021

IJRSM

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The theme restaurant provides customers with a really special experience of theme, provides food and an entertainment experience for customers. This study aims to assess the quality of dinescape and the quality of servicescape among customers' experiences of themed restaurants in Shanghai. Specifically, it presented the quality of dinescape dimensions and the quality of servicescape of theme restaurants and tested the relationship between the quality of dinescape dimensions and the quality of servicescape. Proposed a framework of costumers' experience in themed restaurant based on the result of the study. Descriptive research used was with an adopted questionnaire as the main instrument which was answered by 427 respondents. Frequency distribution, and percentage, weighted mean Pearson Product Moment Correlation were used as statistical tools. Majority of the respondents belongs to 16-25 age bracket, with monthly income of 3000 and below and visits the restaurants 2-4 times a year. The respondents agreed on the good quality dinescape dimensions of themed restaurant in terms of service quality, layout, lighting, aesthetics, social factor and ambiance. They also agreed that themed restaurant has good quality of servicescape in terms of spatial layout, signs, symbols and artifacts, functionality and ambient condition. It was found out that were highly significant relationship between all the qualities of dinescape dimensions and servicescape dimensions.

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Role of mobile food-ordering applications in developing restaurants’ brand satisfaction and loyalty in the pandemic period

Cited by 82 publications

References 57 publications

Does COVID-19 Promote Self-Service Usage among Modern Shoppers? An Exploration of Pandemic-Driven Behavioural Changes in Self-Collection Users

Does COVID-19 Promote Self-Service Usage among Modern Shoppers? An Exploration of Pandemic-Driven Behavioural Changes in Self-Collection Users

The Impact of the COVID-19 Pandemic on Food Consumption Behavior: Based on the Perspective of Accounting Data of Chinese Food Enterprises and Economic Theory

Dinescape and servicescape experience among costumers of themed restaurant in Shanghai

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