Role of Knowledge Management Processes in Improving Quality of Educational Services “Applied Study of Sample Views From Faculty Members in a Number of Faculties of the University of Thi-Qar”

Abstract

This study discussed the knowledge management processes of acquisition, storage, transfer and application of knowledge in one of Iraqi universities, University of Thi-Qar, Where token a sample Consisting of (120) Teaching for different levels of (6) faculties, which represents research community, the relationship and impact of these processes on the quality and educational services were analyzed and their dimensions (tangibility, Reliability, Response, guarantee and empathy), Provided by these colleges, The analysis of the data that resulted from the questionnaire, Number of her questions (41) question, showed that there was a correlation and impact between the two variables. The sample was concerned with the documentation of knowledge which is describe by excellence in performance and application of ideas in practice and is concerned with the good appearance and provide good service, despite its lack of knowledge of steps to simplify important methods In the provision of educational services, which, although presented but still need to develop the modernization of the methods used.