Role of Internal Marketing in Determining Academic Staff Job Satisfaction in Higher Education

Abstract

Purpose-The purpose of the present study is to examine the influence of internal marketing (IM) dimensions (i.e. academic staff development, rewards, internal communication and empowerment) on academic job satisfaction (AJS) in higher education. Design/Methodology/Approach - A survey of 236 faculty members of Jammu division from the UT of J&K higher education institutions was done. To analyse the data SEM has been used. Findings - The results of the study indicated that all the four dimensions of internal marketing significantly influence academic job satisfaction. Empowerment plays the foremost critical part in determining AJS, there after internal communication, academic staff development and rewards. Practical Implications - By highlighting the influence of these four dimensions of IM on AJS, this study offers valuable experiences into the fundamental forms through which job satisfaction among the staff can be improved. The results of this study will demonstrate to be of incredible assistance to academicians and policymakers. They can give their energies and assets towards devising strategies pointed at maximizing faculty satisfaction level through the proper implementation of IM practices. Originality/Value -This study includes to the exceptionally little number of researches that have explored the individual influence of the above mentioned four dimensions of IM in determining AJS.

The Effect of Internal Marketing on Organizational Citizenship Behavior

“…When an organization provides a fair reward system, this creates employees who are emotionally attached to their organization and want to keep working (Awwad and Agti, 2011). Areward is a benefit that employees receive from employers for their work, that employee benefits are an essential part of internal marketing because it helps managers maintain their valuable employees and also helps in achieving organizational goals and values that they need in its employees (Sarangal et al, 2021).…”