Role Conflict, Self Efficacy, Employees’ Performance and Organizational Performance

Fahmi, Hadi Kurnia; Musnadi, Said; Nadirsyah, Nadirsyah

doi:10.24815/jaroe.v2i1.13013

Cited by 9 publications

(5 citation statements)

References 2 publications

(10 reference statements)

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“…Overall results, without gender differentiation, indicate that information overload has a negative impact on sales performance and self-efficacy at IFIs in Malaysia. This is in line with earlier evidence of lower self-efficacy due to information overload (Fahmi et al , 2019) and may in fact lead to decision errors and other negative job performance impacts (Hunter and Goebel, 2008). This suggests that managerial action and policy formulation is equally important for the salesforce to overcome the existing crisis of product knowledge management or managing information overload at IFIs.…”

Section: Discussion Of Findingssupporting

confidence: 91%

Burdening effect of Shariah knowledge and sales performance in Islamic financial institutions: does female salesforce perform better?

Shamsudheen

Mahomed

2022

JIABR

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Purpose The purpose of this paper is to examine the burdening effect of Shariah knowledge on the sales performance of salesforce in Islamic financial institutions with special reference to gender heterogeneity. Design/methodology/approach A total of 324 responses were collected from salesforce in Islamic financial institutions of Malaysia, and empirical assessment was conducted with the measures of model fit and bootstrapping techniques using partial least square multi-group analysis. Findings Empirical findings indicate that burdening effect is evident among salesforce, and the intensity of burdening effect is relatively lesser in female salesforce compared to male salesforce. Empirical findings suggest that respective authorities of Islamic financial institutions to intensify capacity building for their salesforce, particularly in the area where the Shariah knowledge and nature of underlying Islamic contracts are employed in the financial products. Practical implications There is a significant competitive advantage in preferring more female salesforce to improve the slow growth of the industry that results from burdening effect of Shariah knowledge. Not least of all, it is highly recommended for Islamic financial institutions to provide more training for the male salesforce to overcome the issue of information overload in sales performance. Originality/value While there is ample literature documented that examines the gender effect in conventional sales and marketing discipline, little emphasis has been given to the salesforce in the Islamic finance industry. Further, the findings of this study provide vital implications for the management in formulating crucial policies with respect to the salesforce preference and capacity building in dealing with the burdening effect of peculiar features of the Shariah knowledge in the light of the ongoing slow growth of the Islamic finance industry.

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Section: Discussion Of Findingssupporting

confidence: 91%

Burdening effect of Shariah knowledge and sales performance in Islamic financial institutions: does female salesforce perform better?

Shamsudheen

Mahomed

2022

JIABR

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“…Not only this, but it can also lead to errors in the decision made and exhaustion that could be shown through frustration (Hunter and Goebel, 2008). There is also empirical evidence to prove that Saddling effect of underlying contracts the performance of humans in any field could depend on the self-efficacy of individuals (Fahmi et al, 2019).…”

Section: Review Of Literature and Theoretical Underpinningmentioning

confidence: 99%

Saddling effect of underlying contracts on sales performance: a multi-group analysis in the takaful industry

Shamsudheen

Mahomed

Muneeza

2022

JIMA

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Purpose This study aims to examine the impact of information overload (referred to as the saddling effect in this study) of underlying contracts on the sales performance of the salesforce at takaful institutions with special reference to addressing the heterogeneous effect among distribution channels. Design/methodology/approach A total of 311 samples were collected from the sales professionals of the takaful industry in Malaysia using a purposive sampling technique and the empirical analysis was conducted with the measures of model fit and bootstrapping technique using partial least square structural equation modeling and multi-group analysis. Findings Empirical results indicate that the saddling effect of the underlying contracts is evident among salesforce and the magnitude of the impact was found to be heterogeneous between the groups of salesforces in different distribution channels. Practical implications Findings recommend respective authorities of takaful institutions to intensify capacity building for their salesforce, particularly in the area of shariah knowledge and nature of underlying Islamic contracts used in the takaful products. A significant heterogeneous effect between distribution channels suggests that the actions and policy formulations should be diverse between the salesforce at different distribution channels and higher attention should be catered for the salesforce at the direct selling channel. Originality/value The increased information expectation (i.e. underlying contract knowledge) on takaful salesforce and its impact on their sales performance have not been documented before. The increase in information may create a burdening effect or what is referred to in this study as the information or knowledge “saddling effect.” If a saddling effect is identified, this may be a formidable reason for the slowing growth of the takaful industry in the respective market. It is expected that the outcome of this study would assist not only to fill the gap in the literature of personnel selling in the takaful industry but also will assist the takaful institutions in formulating appropriate policies for tackling the issue of the saddling effect of underlying contracts.

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“…Hubungan antara konflik peran dalam penelitian sebelumnya telah ditemukan berbeda, misalnya konflik peran berpengaruh negatif terhadap kinerja akuntan (Amilin, 2017;Shaukat, Yousaf, & Sanders, 2017). Namun Fahmi et al (2019) menemukan efek sebaliknya, yaitu konflik peran memiliki pengaruh positif dan signifikan terhadap kinerja karyawan (Fahmi et al, 2019). Berdasarkan landasan empiris tersebut, hipotesis yang diajukan adalah: H3 : role conflict berpengaruh signifikan terhadap kinerja…”

Section: Stres Peran Dan Kinerjaunclassified

Stres peran dan kinerja karyawan: pengujian model hubungan inverted-U

Hendryadi

2019

JMSAB

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The purpose of this study is to examine the impact of role stress (role overload, role ambiguity, and role conflict) on the frontline employees' performance. The study employs a direct survey through a self-administered questionnaire handed out to 132 employees in the restaurant business in Jakarta, Indonesia. Hierarchical Regression Analysis is used to test the hypotheses. The finding of the study shows that the role conflict and role ambiguity affects negatively to the performance, while role overload has a positive effect. The locus of control moderation role is supported in the role of role overload and role ambiguity, but not in the role conflict - performance relationship. The implication for managers is that efforts need to be made to reduce role conflict and role ambiguity because it has negative implications on employee performance. While the excess of roles perceived by employees is maintained at a moderate level to maintain employee performance.

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Role Conflict, Self Efficacy, Employees’ Performance and Organizational Performance

Cited by 9 publications

References 2 publications

Burdening effect of Shariah knowledge and sales performance in Islamic financial institutions: does female salesforce perform better?

Burdening effect of Shariah knowledge and sales performance in Islamic financial institutions: does female salesforce perform better?

Saddling effect of underlying contracts on sales performance: a multi-group analysis in the takaful industry

Stres peran dan kinerja karyawan: pengujian model hubungan inverted-U

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