Role clarity as a predector of nurses' job satisfaction

Mohamed, Fatma Rushdy; Hossny, Eman Kamel

doi:10.21608/asnj.2020.29533.1016

Cited by 5 publications

(4 citation statements)

References 12 publications

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“…Fourth, sta ng disparities arising from unclear staff roles, pay inequities and workload-to-staff mismatch limited clinic staff team cohesion. Clarity of staff roles is essential in streamlining organizational operations, increasing staff role satisfaction, and creating team cohesiveness [40]. Fair payment of staff is a known motivation factor; paying attention to differences in pay for the same jobs is critical in ensuring sustained motivation of mass vaccination clinic staff [41,42].…”

Section: Discussionmentioning

confidence: 99%

“Flying a plane and building it at the same time”: Lessons learned from the dynamic implementation of mass vaccination clinics in the Region of Waterloo, Ontario, Canada

Tetui

Tennant

Adil

et al. 2023

Preprint

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Background Vaccination plays a critical role during pandemics, and mass vaccination clinics are often an imperative public health measure. These clinics usually consist of multi-disciplinary teams, which can pose significant coordination challenges, yet also presents an opportunity for collectively contributing toward mitigating the impact of infection within communities. This study explores the coordination dynamics of the Region of Waterloo’s Coronavirus disease of 2019 (COVID-19) mass vaccination clinics in Ontario, Canada, between July 2021 to April 2022. Methods This qualitative study included sixteen purposively selected participants working in mass vaccination clinics. Participants were individually interviewed for 40–60 minutes. An inductive and iterative thematic analysis was undertaken, including open coding, grouping, labelling, regrouping, and making sense of the themes. Results Three interrelated themes were created: (1) Unpredictable Work Environment, which comprised of changing clinic processes and the impact of clinic adjustments to the running of the clinics, (2) Clinic Cohesion Challenges, which included staff role disparities, limited job preparation and clinic system silos, and (3) Adaptable and Supportive Work Environment, which comprised of staff adaptability, dispositional flexibility, and a supportive work environment. While the first two themes created a precarious situation in the clinics, the third countered it, leading to a largely successful clinic implementation. Conclusions The rapid evolution and high transmissibility of COVID-19 in communities required a public health response that felt like flying and building a plane simultaneously—a seemingly impossible yet necessary task. However, an adaptable and supportive work environment was critical for establishing an atmosphere that can overcome challenges from a constantly changing pandemic and the guidance of public health officials. Such lessons gained from understanding the dynamic experiences in mass vaccination clinics are essential for improving the development and operation of future immunization campaigns.

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Section: Discussionmentioning

confidence: 99%

“Flying a plane and building it at the same time”: Lessons learned from the dynamic implementation of mass vaccination clinics in the Region of Waterloo, Ontario, Canada

Tetui

Tennant

Adil

et al. 2023

Preprint

View full text Add to dashboard Cite

show abstract

“…Fourth, to address staffing disparities that can limit clinic staff team cohesion, it is essential to have clear and well-defined staff roles, eliminate pay inequities and ensure workload-to-staff balance. Clarity of staff roles is essential in streamlining organizational operations, increasing staff role satisfaction and fostering team cohesiveness [ 45 ]. In addition, fair payment of staff is a known motivation factor that plays a significant role in ensuring sustained motivation of mass vaccination clinic staff [ 46 , 47 ].…”

Section: Discussionmentioning

confidence: 99%

“Flying a plane and building it at the same time”: Lessons learned from the dynamic implementation of mass vaccination clinics in the Region of Waterloo, Ontario, Canada

Tetui,

Tennant,

Adil

et al. 2023

Health Res Policy Sys

View full text Add to dashboard Cite

Background Vaccination plays a critical role during pandemics, and mass vaccination clinics are often an imperative public health measure. These clinics usually consist of multi-disciplinary teams, which can pose significant coordination challenges, yet also present an opportunity for collectively contributing towards mitigating the impact of infection within communities. This study explores the coordination dynamics of the Region of Waterloo’s coronavirus disease of 2019 (COVID-19) mass vaccination clinics in Ontario, Canada, between July 2021 and April 2022. Methods This qualitative study included 16 purposively selected participants working in mass vaccination clinics. Participants were individually interviewed for 40–60 min. An inductive and iterative thematic analysis was undertaken, including open coding, grouping, labelling, regrouping and making sense of the themes. Results Three interrelated themes were created: (1) unpredictable work environment, which was comprised of changing clinic processes and the impact of clinic adjustments to the running of the clinics; (2) clinic cohesion challenges, which included staff role disparities, limited job preparation and clinic system silos; and (3) adaptable and supportive work environment, which was comprised of staff adaptability, dispositional flexibility and a supportive work environment. While the first two themes created a precarious situation in the clinics, the third countered it, leading to a largely successful clinic implementation. Conclusions The rapid evolution and high transmissibility of COVID-19 in communities required a public health response that felt like flying and building a plane simultaneously – a seemingly impossible yet necessary task. However, an adaptable and supportive work environment was critical for establishing an atmosphere that can overcome challenges from a constantly changing pandemic and the guidance of public health officials. Such lessons gained from understanding the dynamic experiences in mass vaccination clinics are essential for improving the development and operation of future immunization campaigns.

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“…Role clarity is the degree to which an employee has the required information about the expectations of his or her job (Teas et al, 1979). For frontline employees, role clarity is not only desirable in terms of customer satisfaction, but is also linked to their job satisfaction, organizational commitment and performance (De Ruyter et al, 2001;Hossny & Mohamed, 2020). A lack of role clarity diminishes job performance (Churchill et al, 1985).…”

Section: A Factors Forming Service Attitude and Service Qualitymentioning

confidence: 99%

The Impact of Factors FormingEmployee Service Attitude on Service Quality, Customer Satisfaction and Loyalty in the Hotel Industry

Guan¹,

Choi²

2020

Glob Bus Financ Rev

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differentiation strategy for the hospitality industry (Prince & Simon, 2009) and a primary source of competitive advantage (Pfeffer, 1998). The alignment of employee service values and behaviors with an organization's strategic service priorities and the service expectations of its customers is critical to organizational success (Boxall and Purcell, 2003). According to China's National Tourism Administration (2016), inbound tourism grew through the first half of 2016. About 67.68 million overseas tourists visited China, a 3.8% rise over the same period in 2015.

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Role clarity as a predector of nurses' job satisfaction

Cited by 5 publications

References 12 publications

“Flying a plane and building it at the same time”: Lessons learned from the dynamic implementation of mass vaccination clinics in the Region of Waterloo, Ontario, Canada

“Flying a plane and building it at the same time”: Lessons learned from the dynamic implementation of mass vaccination clinics in the Region of Waterloo, Ontario, Canada

“Flying a plane and building it at the same time”: Lessons learned from the dynamic implementation of mass vaccination clinics in the Region of Waterloo, Ontario, Canada

The Impact of Factors FormingEmployee Service Attitude on Service Quality, Customer Satisfaction and Loyalty in the Hotel Industry

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