Robots in Time: How User Experience in Human-Robot Interaction Changes over Time

Buchner, Roland; Wurhofer, Daniela; Weiss, Astrid; Tscheligi, Manfred

doi:10.1007/978-3-319-02675-6_14

Cited by 18 publications

(23 citation statements)

References 20 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Previous work already showed that time can be a crucial factor regarding workers' experiences in humanrobot interactions [5]. Initial experiences positively changed with prolonged interaction and remained stable after one year.…”

Section: Introductionmentioning

confidence: 93%

“…In particular, introducing robots in a factory is a critical endeavor. A recently conducted quantitative study in the cleanroom of a semiconductor factory focused on how UX of industrial robots with and without safety fences changes over time [5]. By deploying a self-developed UX questionnaire consisting of five scales -cooperation, perceived usability, perceived safety, stress, and general UX -different facets of UX were measured at different points in time.…”

Section: Hri and Uxmentioning

confidence: 99%

“…Regarding UX over time with robots in an industrial context, we already pointed out the limited number of studies due to the challenges and restrictions of this context. The study of Buchner et al [5] represents an exception, however, still leaves open some issues (see section 2.1).…”

Section: Ux Over Timementioning

confidence: 99%

See 2 more Smart Citations

Deploying Robots in a Production Environment: A Study on Temporal Transitions of Workers’ Experiences

Wurhofer

Meneweger

Fuchsberger

et al. 2015

Lecture Notes in Computer Science

Self Cite

View full text Add to dashboard Cite

Abstract. Understanding a worker's perspective when introducing robots at humans' workplaces is crucial to improve human-robot interaction in production environments. Taking a temporal perspective on workers' experiences with robots, we explored expectations and general attitudes as well as actual feelings and reflections regarding the deployment of robots in a semiconductor factory. To evoke reports on workers' experiences, we applied a narrative interview technique with 10 workers. To characterize the temporal transition of workers' experiences, we distinguished between three phases in the deployment process: expectations before the deployment of the robots, familiarization with the robots, and experienced consequences of working with the robots. We present characteristic experiences of each phase and describe how these experiences change over time regarding the perceived functional value of the robots, work organization, feelings, social environment, and attitudes. Overall, our research contributes leverage points towards a more positive experience of workers when deploying robots in a factory.

show abstract

Section: Introductionmentioning

confidence: 93%

Section: Hri and Uxmentioning

confidence: 99%

See 1 more Smart Citation

Deploying Robots in a Production Environment: A Study on Temporal Transitions of Workers’ Experiences

Wurhofer

Meneweger

Fuchsberger

et al. 2015

Lecture Notes in Computer Science

Self Cite

View full text Add to dashboard Cite

show abstract

“…Companies, such as KUKA, are investing more and more into User-Centered Development (UCD); usability standards, such as ISO/TR16982:2002 were developed, and user-friendly industrial robots, such as Baxter [37], were brought to the market. Nevertheless, there is yet little user-oriented research concerning assistive robots in the industrial context (e.g., [3,38,39]), including the teach-in of industrial robots and the user-centered development in the industrial development [40]. In addition, the evaluation is another special challenge in and of itself: How can we assess and compare the usability and acceptance of a robotic system for two different application contexts?…”

Section: User-centered Development and Evaluationmentioning

confidence: 99%

“…Usability aspects play an important role in terms of the feasibility of a robotic system for different application areas, as well as the user acceptance of the system when integrated into daily working routines. Following the definition of Alben [2], UX is a broad concept including cooperation and usability, as well as factors, such as perceived safety, stress and emotion [3]. Especially in the industrial context, UX factors have to be understood as dynamic over time, which makes them a crucial element in the production process [4].…”

Section: Introductionmentioning

confidence: 99%

First Application of Robot Teaching in an Existing Industry 4.0 Environment: Does It Really Work?

et al. 2016

Self Cite

View full text Add to dashboard Cite

This article reports three case studies on the usability and acceptance of an industrial robotic prototype in the context of human-robot cooperation. The three case studies were conducted in the framework of a two-year project named AssistMe, which aims at developing different means of interaction for programming and using collaborative robots in a user-centered manner. Together with two industrial partners and a technological partner, two different application scenarios were implemented and studied with an off-the-shelf robotic system. The operators worked with the robotic prototype in laboratory conditions (two days), in a factory context (one day) and in an automotive assembly line (three weeks). In the article, the project and procedures are described in detail, including the quantitative and qualitative methodology. Our results show that close human-robot cooperation in the industrial context needs adaptive pacing mechanisms in order to avoid a change of working routines for the operators and that an off-the-shelf robotic system is still limited in terms of usability and acceptance. The touch panel, which is needed for controlling the robot, had a negative impact on the overall user experience. It creates a further intermediate layer between the user, the robot and the work piece and potentially leads to a decrease in productivity. Finally, the fear of the worker of being replaced by an improved robotic system was regularly expressed and adds an additional anthropocentric dimension to the discussion of human-robot cooperation, smart factories and the upcoming Industry 4.0.

show abstract

Designing Socially Embedded Technologies in the Real-World

Wulf¹,

Schmidt²,

Randall³

2015

Computer Supported Cooperative Work

View full text Add to dashboard Cite

The CSCW series examines the dynamic interface of human nature, culture, and technology. Technology to support groups, once largely confined to workplaces, today affects all aspects of life. Analyses of "Collaboration, Sociality, Computation, and the Web" draw on social, computer and information sciences, aesthetics, and values. Each volume in the series provides a perspective on current knowledge and discussion for one topic, in monographs, edited collections, and textbooks appropriate for those studying, designing, or engaging with sociotechnical systems and artifacts.Titles published within the Computer Supported Cooperative Work series are included within Thomson Reuters' Book Citation Index.More information about this series at

show abstract

Robots in Time: How User Experience in Human-Robot Interaction Changes over Time

Cited by 18 publications

References 20 publications

Deploying Robots in a Production Environment: A Study on Temporal Transitions of Workers’ Experiences

Deploying Robots in a Production Environment: A Study on Temporal Transitions of Workers’ Experiences

First Application of Robot Teaching in an Existing Industry 4.0 Environment: Does It Really Work?

Designing Socially Embedded Technologies in the Real-World

Contact Info

Product

Resources

About