Robotic process automation: bibliometric reflection and future opportunities

Abstract

PurposeRobotic Process Automation (RPA) is a digital transformation tool that demonstrated tremendous growth in research output as well as its application in the past decade. This study attempts to identify essential research gaps and proposes future research agendas in the field by analyzing publishing trends, major stakeholders (authors, countries, affiliations, journals), key clusters and evolving themes by mapping the most recent research (2016–2022) in the field.Design/methodology/approachPreferred Reporting Items for Systematic Review and Meta-Analysis (PRISMA) was used to retrieve a total of 244 publications from the Web of Science (WOS) database for this analysis. The study then uses the open-source R program bibliometrix to conduct bibliometric analysis. A variety of tools and methods including collaboration network, word dynamics, co-occurrence network, thematic map and strategy map were utilized.FindingsThe analysis reveals the most influential stakeholders (country: the USA, author: Arai K, affiliation: Christ Deemed University), main clusters of intellectual structure (process mining, digital transformation, blockchain, information systems) and the evolution of themes (model innovation, artificial intelligence, big-data, design science and user acceptance) in the subject.Originality/valueThis study uses bibliometric analysis to provide a comprehensive overview of RPA literature which unravels the conceptual structure of the stream and proposes a research agenda for the future. Based on the growth of themes and the strategy map, this study may assist entrepreneurs and practitioners in determining field priorities for strategizing process innovation.

From traditional to digital: The impact of drones and virtual reality technologies on educational models in the post-epidemic era

“…The educational process after the pandemic is characterized by a much more frequent use of digital technologies in education, which are constantly evolving and supplemented [25] education, as the use of digital tools provides wide access to student learning, provided that they are accessible [26], [27]. Digital transformation requires large-scale changes, a common vision of the participants in the educational process, and work on the effectiveness of the use of digital technologies in the educational process [28], [29], [30]. Further research is needed to better understand the impact of virtual reality technologies and the use of drones, including the study of the impact on the psychological and pedagogical aspects of the learning process.…”

Digital Transformation Technology for Energy Enterprises Based on Intelligent Monitoring of Information in the Entire Business Domain Research and Applications

“…RPA is a digital transformation tool that has demonstrated tremendous growth in research output as well as its application in the past decade [11,12]. In response, the dispatch watchman faces periodic repetitive tasks, including downloading attachments, editing daily reports, sending emails, sending SMS, receiving message notifications, and so on.…”

Probing the Effects of Robotic Process Automation (RPA) System Ability on Work Productivity in the Banking Industry: A Case Study

“…(Thekkethil et al .,2021) Kaswan's study showed the implementation of RPA increases work productivity by reducing headcount by assigning responsibility to robot workers, which reduces operational costs and makes jobs more efficient and accurate. (Kaswan et al .,2023) Although a literature review suggested that RPA offers many benefits and opportunities such as business improvement efficiency ; ( Fernandez et al,2023) and increased productivity while relieving employees of redundant, routine tasks, Eura's (2020) study showed some opposite results, three daily routine tasks were Research also indicates that 73% of compliance officers believe that following the RPA will help to improve compliance by reducing expensive FTEs and raising compliance quality, in addition to promoting productivity by eliminating boring tasks and involving employees in work that requires human intelligence. (Ashtikar and Humbad.,2022) Maček's study showed that the RPA is programmed to complete repetitive and labor-intensive tasks.…”

“…1-There are three main Justifications for conducting this research that were determined through previous studies and the exploratory study:  There is a limited number of documented studies on global databases conducted on the RPA system around the world and its impact on activities and performance. (Fernandez et al,2023)  Despite the importance of the RPA system in improving the level of productivity, its application in the banking industry remains in its early stages. (IBS Intelligence, 2019&Kumar and Balaramachandran.,2018)  The initiative of Misr Bank to implement the RPA system is considered the first in Egypt, despite its relative newness, within the limits of what the researcher found through the exploratory study.…”