Risk management in the South African local government and its impact on service delivery

Nel, Danielle

doi:10.1504/ijmp.2019.10017278

Cited by 3 publications

(1 citation statement)

References 7 publications

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“…This undesirable situation has the potential to worsen the state of unemployment in the Northern Cape (Statistics South Africa, 2019), the inability to achieve and maintain clean audits (Department of Economic Development and Tourism, 2019, 2017 as well as non-achievement of set objectives (Department of Economic Development andTourism, 2018 &. From all indications, it appears risk management within the public sector is mainly focused on putting risk management frameworks in place (Kenosi, 2016;Nel, 2019). Currently, there is little or no study on the implementation of risk management within the public sector.…”

Section: Statement Of the Problem And Rationale For The Studymentioning

confidence: 99%

Implementation of Enterprise Risk Management: A Case Study of a Public Sector Entity in the Northern Cape, South Africa

Moses,

Obioha

2024

PJGD

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Since the advent of South Africa's democracy in 1994, there has been an increasing demand by stakeholders for several public services due to a variation of complex and challenging events that have taken place and reported both in social and academic circles. In the context of the Northern Cape, there has been a continued increase in unemployment and poor service delivery coupled with an inability of the Department of Economic Development and Tourism (DEDaT) to achieve clean audit reports from the Auditor-General of South Africa (AGSA). This development raises questions about the implementation of ERM processes. Thus, this study aimed to assess the implementation of ERM processes using DEDaT as a case study. The study sought to determine the ERM systems currently deployed and the extent to which the ERM components are utilized by DEDaT. Data was gathered through in-depth interviews using a qualitative approach. A sample of eighteen participants who are ERM role players at DEDaT described their knowledge and experiences on the implementation of ERM systems and how the components are applied. From the findings, two main themes, namely, ‘ERM systems deployed at DEDaT’ and ‘perceptions on ERM components that are utilized,' emerged with related subthemes. The study revealed that DEDaT has ERM systems in place, however there were gaps in key areas that need improvement to enhance the ERM instrument. Furthermore, the research found that a set of eight components were utilized to implement the ERM process. The study suggested recommendations to management for further research and policy direction on implementing ERM in the public sector.

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Section: Statement Of the Problem And Rationale For The Studymentioning

confidence: 99%

Implementation of Enterprise Risk Management: A Case Study of a Public Sector Entity in the Northern Cape, South Africa

Moses,

Obioha

2024

PJGD

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Municipal infrastructure management and its impact on service delivery in the City of Ekurhuleni

Patience

Nel

2021

Africa’s Public Service Delivery and Performance Review

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This article explored how infrastructure management within the City of Ekurhuleni (COE), Gauteng province in the Republic of South Africa, can assist in the provision of sustainable services and how the city's infrastructure can contribute to social and economic development of its communities. This article endeavours to indicate how the COE manages its infrastructure in terms of three service delivery departments as a sample of the entire municipality. This article focuses on the improvement of infrastructure management in general and at the COE, in particular. It further aims to indicate how service departments can go about in employing asset-management guidelines whilst improving governance strategies.Methods: This study followed a mixed-method approach and the system's theory served as the research methodology. The study covered a 5-year period from 2014/2015 to 2018/2019 financial years and employed benchmarking ratios and calculations to indicate how best the city can improve its management of infrastructure, and measure its performance against those of equally sized metropolitan municipalities. Results:The findings of the study reveal that even though the city is doing well in terms of certain aspects of service delivery, there still remain many issues regarding the management of infrastructure that impede its ability to provide sustainable services that can ultimately lead to economic growth and development. Conclusion:Recommendations to the city include the upskilling of especially the senior management in terms of the critical role they play in maintaining the city's infrastructure assets. Another recommendation is that politicians do not only think in terms of adding to the city's current infrastructure whilst not attending to the maintenance of existing assets and most critically, the city does not follow an integrated approach in terms of the comprehensive infrastructure programme.

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Municipal infrastructure management and its impact on service delivery in the City of Ekurhuleni

Patience

Nel

2021

Africa’s Public Service Delivery and Performance Review

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Background: Property, plant and equipment (PPE) represent a significant portion of the asset base of any municipality and thus a municipality has a moral and legislative duty to safeguard these assets against damage and/or wilful neglect.Aim: This article explored how infrastructure management within the City of Ekurhuleni (COE), Gauteng province in the Republic of South Africa, can assist in the provision of sustainable services and how the city’s infrastructure can contribute to social and economic development of its communities. This article endeavours to indicate how the COE manages its infrastructure in terms of three service delivery departments as a sample of the entire municipality. This article focuses on the improvement of infrastructure management in general and at the COE, in particular. It further aims to indicate how service departments can go about in employing asset-management guidelines whilst improving governance strategies.Methods: This study followed a mixed-method approach and the system’s theory served as the research methodology. The study covered a 5-year period from 2014/2015 to 2018/2019 financial years and employed benchmarking ratios and calculations to indicate how best the city can improve its management of infrastructure, and measure its performance against those of equally sized metropolitan municipalities.Results: The findings of the study reveal that even though the city is doing well in terms of certain aspects of service delivery, there still remain many issues regarding the management of infrastructure that impede its ability to provide sustainable services that can ultimately lead to economic growth and development.Conclusion: Recommendations to the city include the upskilling of especially the senior management in terms of the critical role they play in maintaining the city’s infrastructure assets. Another recommendation is that politicians do not only think in terms of adding to the city’s current infrastructure whilst not attending to the maintenance of existing assets and most critically, the city does not follow an integrated approach in terms of the comprehensive infrastructure programme.

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Risk management in the South African local government and its impact on service delivery

Cited by 3 publications

References 7 publications

Implementation of Enterprise Risk Management: A Case Study of a Public Sector Entity in the Northern Cape, South Africa

Implementation of Enterprise Risk Management: A Case Study of a Public Sector Entity in the Northern Cape, South Africa

Municipal infrastructure management and its impact on service delivery in the City of Ekurhuleni

Municipal infrastructure management and its impact on service delivery in the City of Ekurhuleni

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