Risk identification methodology regarding the safety and quality of railway services

Abstract

The paper deals with the implementation of a modified FMEA methodology according to the EU Commission Regulation no. 402/13 on a common safety method for risk assessment and evaluation in the railway sector. The basic goal is to create a methodology for risk identification regarding the safety of services in railway transport concerning railway crossings. Reason for this research was the fact that the manager of the railway infrastructure in Slovakia has problems related to accidents at railway crossings including problems with the quality of services when trains are delayed. Based on previous research, this area has been defined as a priority for risk identification. Accidents at level crossings are often the result of complex interactions between several factors. The results of the authors’ long-term research bring direct impact on the safety and quality of rail transport services. The first effect of the research is a detailed investigation of the causes of accidents, on which the new methodology is based. This is important because understanding the causes of accidents is the first step in eliminating them. The proposed new framework of the methodology provides guidance to the railway infrastructure manager on how to identify, analyze, evaluate and eliminate the risks of their effects.

Complaint Analysis as Part of Service Quality and Safety Management

“…24 different causes of complaints were identified. The various causes of complaints were divided into four groups: site operation and order placement (causes 1-7); delivery (8)(9)(10); condition of shipment and goods (11)(12)(13)(14)(15)(16)(17)(18)(19)(20)(21)(22); return of goods (23)(24). The most common reasons for complaints would be: Goods do not meet expectations, Low quality of the ordered goods, Price does not match the one on the e-shop's website, and Inappropriate size of the goods.…”

“…Product quality and safety are important aspects considered by customers. Many scientists have conducted researches to evaluate the quality of products [1,2], the technology of their production, which affects the final result [3,4], the use of materials during their production [5,6], production machinery and equipment [7,8], or safety during their use [9,10]. Only such an approach allows to offer products of the highest quality and influence customers' satisfaction level.…”

The Hazards Occurring During the Construction and Reconstruction of Metal Structures

“…Such actions can be ensured by various types of barriers, shields, or light curtains, which turn off the machine when the light beam is interrupted. If it is not possible to reduce the risk through collective protection measures, the employee should be equipped with personal protective equipment that is designed to reduce the risk of accidents at work (Nedeliaková et. al., 2022).…”

The Impact of Psychophysical Factors on the Level of Occupational Risk in Small-Sized Enterprises with Particular Emphasis on the Manufacturing Sector

“…Reliable identification of threats in the enterprise and the assessment of occupational risks are equally important. In "small-sized" enterprises, both training and the risk assessment constitute an area that requires a lot of work and commitment by both the employer and employees [8,9]. This identification of threats is a challenge for many "small-sized" companies.…”