Risk factors for dissatisfaction with the indoor environment in open-plan offices: an analysis of COPE field study data

Newsham, Guy R.; Veitch, Jennifer A.; Charles, Kate

doi:10.1111/j.1600-0668.2008.00525.x

Cited by 49 publications

(29 citation statements)

References 26 publications

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“…The current situation is far from ideal and the potential for improving the indoor environment is high." In a similar vein, Zweers et al [2] found that lower levels of indoor climate complaints were associated with higher job satisfaction and the authors of the COPE Study [3] noted that "For knowledge workers, job satisfaction is likely a far more important predictor of organizational success", with Veitch et al [4] going so far as to assert that "… these findings, and others reveal that a satisfactory physical environment is one component of a satisfied workforce and an effective organization. "…”

Section: Introductionmentioning

confidence: 81%

The Potential for the Use of the Occupants’ Comments in the Analysis and Prediction of Building Performance

Baird

Dykes

2012

Buildings

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Abstract:The authors investigated the occupants' perceptions of 47 commercial and institutional buildings worldwide. These investigations involved the personal distribution and collection of a questionnaire survey seeking the occupants' perceptions (scored on a 7-point scale) of some 45 factors: Operational; Environmental (including temperature, air quality, lighting, and noise); Personal Control; and Satisfaction (including design, needs, comfort overall, productivity, and health). Occupants were also invited to comment on nine of these factors. While it has been suggested that in the ideal situation the occupants would have no complaints about their indoor environment, the aim here was to discover the real situation-in particular the proportion of occupants who were prepared to make a comment, the general nature of the comments (positive, negative, or balanced), and whether these correlated with the occupants' perception scores. On average, 34 per cent of respondents took up the invitation to make a comment. As anticipated, the greater the number of positive comments, the better the perception score, and vice-versa. However, it appears that it only required around 20% of the comments to be positive for the perception score to exceed the mid-point of the seven-point scale, whereas 65% or more of negative comments were needed to go under that point. This paper details the nature of the correlation between the occupants' comments and the corresponding scores for a range of building operational and indoor environmental factors and speculates on their potential for the analysis and prediction of building performance from the perspective of the occupants.

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Section: Introductionmentioning

confidence: 81%

The Potential for the Use of the Occupants’ Comments in the Analysis and Prediction of Building Performance

Baird

Dykes

2012

Buildings

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“…Overall environmental satisfaction in turn predicted job satisfaction in a positive relationship (Veitch et al, 2007) (see Figure 2). Other aspects of the COPE research elucidated relationships between the physical environment and satisfaction with lighting, ventilation, and privacy & acoustics Veitch et al, 2003;Veitch et al, 2005;Newsham et al, 2008). Several other studies have shown a significant positive link between the indoor environment, environmental satisfaction and aspects of job satisfaction (e.g.…”

Section: Environmental Satisfactionmentioning

confidence: 99%

Linking indoor environment conditions to job satisfaction: a field study

Newsham¹,

Brand²,

Donnelly

et al. 2009

Building Research & Information

157

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/npsi/ctrl?lang=en http://nparc.cisti-icist.nrc-cnrc.gc.ca/npsi/ctrl?lang=fr Access and use of this website and the material on it are subject to the Terms and Conditions set forth at http://nparc.cisti-icist.nrc-cnrc.gc.ca/npsi/jsp/nparc_cp.jsp?lang=en NRC Publications Archive Archives des publications du CNRCThis publication could be one of several versions: author's original, accepted manuscript or the publisher's version. / La version de cette publication peut être l'une des suivantes : la version prépublication de l'auteur, la version acceptée du manuscrit ou la version de l'éditeur. For the publisher's version, please access the DOI link below./ Pour consulter la version de l'éditeur, utilisez le lien DOI ci-dessous.http://dx.doi.org/10.1080/09613210802710298Building Research & Information, 37, 2, pp. 129-147, 2009-02-20 Linking indoor environment conditions to organizational productivity: a field study Newsham, G. R.; Brand, J.; Donnelly, C. L.; Veitch, J. A.; Aries, M.; Charles, K. E. The material in this document is covered by the provisions of the Copyright Act, by Canadian laws, policies, regulations and international agreements. Such provisions serve to identify the information source and, in specific instances, to prohibit reproduction of materials without written permission. For more information visit http://laws.justice.gc.ca/en/showtdm/cs/C-42Les renseignements dans ce document sont protégés par la Loi sur le droit d'auteur, par les lois, les politiques et les règlements du Canada et des accords internationaux. Ces dispositions permettent d'identifier la source de l'information et, dans certains cas, d'interdire la copie de documents sans permission écrite. Pour obtenir de plus amples renseignements : http://lois.justice.gc.ca/fr/showtdm/cs/C-42 Linking Indoor Environment Conditions to Job Satisfaction: A Field StudyGuy Newsham*, Jay Brand***, Cara Donnelly**, Jennifer Veitch*, IntroductionThe literature is replete with studies that have examined isolated direct relationships between physical variables and occupant comfort, satisfaction and behaviour. Examples are studies of temperature on thermal comfort (e.g., Fanger, 1970), luminance levels on glare evaluations (e.g., Eble-Hankins and Waters, 2004), and sound level on acoustic satisfaction (e.g., Belojevic et al., 2001 teleworking, desk sharing) and found effects on privacy, job satisfaction, and cognitive workload.Sick building syndrome (SBS) research has examined relationships between the physical environment and self-reported health symptoms (e.g., Burge, 2004). The relevance of this kind of work is often justified with statements such as "… a better environment means a happier worker, and happier workers make for a more productive workplace". However, only a few studies have attempted to establish this linkage formally. Several SBS studies have included environmental satisfaction and job satisfaction as predictors of symptoms (Brasche et al., 2001; Chao et al., 2003;Ooi et al., 1998;Skov et al., 1989;Zweers et al., 1990), but with li...

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“…There is much evidence that better indoor environments do lead to such positive outcomes (e.g. Newsham, Veitch, & Charles, 2008;Newsham et al, 2009;Singh, Syal, Grady, & Korkmaz, 2010;Thayer et al;, and some evidence that building tenants believe green buildings to be beneficial (PRNewswire, 2010).…”

Section: Introductionmentioning

confidence: 99%

Effects of office environment on employee satisfaction: a new analysis

Leder

Newsham

Veitch

et al. 2015

Building Research & Information

128

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Access and use of this website and the material on it are subject to the Terms and Conditions set forth at Effects of office environment on employee satisfaction: a new analysis Leder, Solange; Newsham, Guy R.; Veitch, Jennifer A.; Mancini, Sandra; Charles, Kate E.http://nparc.cisti-icist.nrc-cnrc.gc.ca/npsi/jsp/nparc_cp.jsp?lang=fr L'accès à ce site Web et l'utilisation de son contenu sont assujettis aux conditions présentées dans le site LISEZ CES CONDITIONS ATTENTIVEMENT AVANT D'UTILISER CE SITE WEB. NRC Publications Record / Notice d'Archives des publications de CNRC:http://nparc.cisti-icist.nrc-cnrc.gc.ca/npsi/ctrl?action=rtdoc&an=21275744&lang=en http://nparc.cisti-icist.nrc-cnrc.gc.ca/npsi/ctrl?action=rtdoc&an=21275744&lang=fr READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.http://nparc.cisti-icist.nrc-cnrc.gc.ca/npsi/jsp/nparc_cp.jsp?lang=en Vous avez des questions? Nous pouvons vous aider. Pour communiquer directement avec un auteur, consultez la première page de la revue dans laquelle son article a été publié afin de trouver ses coordonnées. Si vous n'arrivez pas à les repérer, communiquez avec nous à PublicationsArchive-ArchivesPublications@nrc-cnrc.gc.ca. Questions?Contact the NRC Publications Archive team at PublicationsArchive-ArchivesPublications@nrc-cnrc.gc.ca. If you wish to email the authors directly, please see the first page of the publication for their contact information. NRC Publications Archive Archives des publications du CNRCThis publication could be one of several versions: author's original, accepted manuscript or the publisher's version. / La version de cette publication peut être l'une des suivantes : la version prépublication de l'auteur, la version acceptée du manuscrit ou la version de l'éditeur. For the publisher's version, please access the DOI link below./ Pour consulter la version de l'éditeur, utilisez le lien DOI ci-dessous.

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Risk factors for dissatisfaction with the indoor environment in open-plan offices: an analysis of COPE field study data

Cited by 49 publications

References 26 publications

The Potential for the Use of the Occupants’ Comments in the Analysis and Prediction of Building Performance

The Potential for the Use of the Occupants’ Comments in the Analysis and Prediction of Building Performance

Linking indoor environment conditions to job satisfaction: a field study

Effects of office environment on employee satisfaction: a new analysis

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