Risk Factors Assessment of Smart Supply Chain in Intelligent Manufacturing Services Using DEMATEL Method With LINGUISTIC q-ROF Information

Abstract

With the rapid development of technological informatization, competition among enterprises is gradually transitioning from being "production-centered" to being "customer-centric," making service-oriented enterprises increasingly important. In addition to this, as global manufacturing advances in the process of intelligent manufacturing (IM), there is growing attention on the integration of manufacturing and the service industry, which has garnered the interest of numerous experts and scholars in the field of intelligent manufacturing services (IMS). This article combines intelligent manufacturing enterprises, intelligent service nodes, and consumers. Based on the background of intelligent manufacturing services, it collected risk factors within the smart supply chain (SSC) that connect different service nodes. These factors were evaluated by experts using a proposed linguistic q-rung orthopair fuzzy weighted averaging (Lq-ROFWA) operator in combination with the Decision-Making Trial and Evaluation Laboratory (DEMATEL) method for aggregation operations. Finally, we obtain the conclusions that the most influential factor affecting other risk factors is the inadequate identification of core customer needs; and the most important risk factor for smart supply chains oriented to intelligent manufacturing services is the leakage of customer information. After analyzing the relevant data, we will provide some theoretical and managerial implications for IM enterprises.