Risk Evaluation of Group Package Tour Service Failures that Result in Third-Party Complaints

Chang, Dong Shang; Chung, Jenq Hann

doi:10.1080/10548408.2012.730947

Cited by 14 publications

(1 citation statement)

References 32 publications

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“…In recent years, travel blogs is viewed as important platforms for tourists to express travel experiences (Zhou, 2020). Previous studies suggest that the content of event-based travel accounts for a great portion of travel blogs (Chang and Chung, 2012). Travel blogs contain rich, unsolicited tourist-generated content, reflecting the context and meaning of events tourism.…”

Section: Study 1: Qualitative Research On Dimension Model Of Event To...mentioning

confidence: 99%

Event tourist experience value: multi-item scale development and validation

Fen-ping

Wang

Luo

et al. 2023

IJCHM

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Purpose No study to date has addressed the construct of event tourist experience value and there is no well-accepted value measurement method. This study aims to examine the underlying dimensions of event tourist experience value from a holistic perspective. Design/methodology/approach The research process consists of two steps. First, the dimensions of event tourist experience value are investigated by using grounded theory and content analysis of travel blogs. The second step is to explore and verify the scale of event tourist experience value. Findings The items show that event tourist experience value can be comprehensively understood from three dimensions: functional value (functional factors); hedonic value (relaxation, escape, restoration and interaction); and symbolic value (social prestige, belonging and self-transcendence). Practical implications The findings are useful indicators explaining events attendance, and can help event organizers and destination managers to better understand the needs of tourists and design event experiences in a more sophisticated way. Originality/value This work integrates a series of varied events to suggest a holistic view of event tourist experience value, which provides a theoretical basis for other scholars to compare and monitor findings in this field.

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Section: Study 1: Qualitative Research On Dimension Model Of Event To...mentioning

confidence: 99%