Risk-Aware Service Level Agreement Design for Enterprise Information Systems

Hedwig, Markus; Malkowski, Simon; Neumann, Dirk

doi:10.1109/hicss.2012.509

Cited by 12 publications

(12 citation statements)

References 17 publications

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“…Many studies (Elliot and Binney, 2008; Hedwig et al. , 2009; Melville, 2010) have emphasized information and communications technology as an essential component in business everyday operations, with either a good or negative impact on the environment.…”

Section: Literature Reviewmentioning

confidence: 99%

Adoption of ICTs as an emergent business strategy during and following COVID-19 crisis: evidence from Indian MSMEs

Kumar

Verma

Mittal³

et al. 2022

BIJ

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PurposeThis study aims to identify how ICT appeared as an emergent business strategy and to investigate the impact of ICT adoption factors on the perceived benefits of micro, small and medium enterprises (MSMEs).Design/methodology/approachA total of 393 responses from Indian small and mid-size enterprises (SMEs) were collected for the final analysis. The study presents the partial least-squares structural equation modeling with the Chi-square test and descriptive analysis as a methodology based on numerous independent variables and one dependent variable.FindingsThe findings indicate that ICT adoption during and following the COVID-19 pandemic is constant in nature of the enterprise. Moreover, the results indicate that different adoption of ICT factors influence on perceived benefits of organizational performance of Indian MSMEs that lent good support except for the regulatory framework.Research limitations/implicationsThe implications of the current research help Indian MSMEs to take investment decisions in various technologies that help the organization. Furthermore, managers and practitioners help the organization in deciding which technology adoption factors are more critical to the betterment of the organization.Originality/valueThe study found certain ICT adoption factors that have a significant role in organizational performance in Indian MSMEs. Moreover, during COVID-19, investigate ICTs' role as a business strategy.

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Section: Literature Reviewmentioning

confidence: 99%

Adoption of ICTs as an emergent business strategy during and following COVID-19 crisis: evidence from Indian MSMEs

Kumar

Verma

Mittal³

et al. 2022

BIJ

View full text Add to dashboard Cite

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“…We call for an in-depth analysis of the SLA from multiple perspectives. Mainstream work regarding the SLA in the areas of service-oriented computing and services science could be categorized as modeling [17,21,24,40,56], monitoring [2,8] and adherence [3,6,12,14]. The notion of SLA has been investigated in the early stage of service-oriented architecture as a measure for service providers to establish their reputation [3].…”

Section: Multi-dimensional Slamentioning

confidence: 99%

“…Business/IT alignment has been a major research line in information systems engineering. Speaking of the service level agreements, substantial work in the literature is dedicated to their specifications [9,24,50] and how to effectively monitor them [1,2,8,14,21].…”

Section: Aligning and Adjusting The Slasmentioning

confidence: 99%

“…Other work in this line of research particularizes the management of SLAs to specific domains [11,20,63]. A great deal of effort has been put in devising techniques and machinery for monitoring service level agreements [2,12,14,21]. There is a potential gap between what the enterprise contractually agrees with its customers and what capability it possesses for meeting this contractual agreement [31].…”

Section: Introductionmentioning

confidence: 99%

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Digitizing Service Level Agreements in Service-Oriented Enterprise Architecture

Lê

Nguyen

2020

SN COMPUT. SCI.

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As service-orientation gathers traction in enterprise engineering, more and more business processes and capabilities alike are wrapped up and viewed as services in today's digital enterprises. Digital servitization is neither a rebranding nor a syntax sugar in enterprise engineering. It opens the door to innovative business models, novel system architecture, to name just a few. Central to service provisioning is the notion of commitment that captures contractual agreements between the provider and the consumer of the service in question, describing not only computer-interpretable factors (e.g., reliability, payment), but also business rules (e.g., service penalty) of the commitment. Widely known as the service level agreement, this building block of service-oriented enterprise engineering is pushed towards virtual when it comes to digital servitization. In this article, we propose a descriptive framework for digital enterprise services together with devised techniques for the alignment and reinforcement of the service level agreement. The relevance and applicability of the multi-perspective approach to service engineering are among our findings, which are illustrated using a few examples and a real-life case-study.

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“…These parameters include non-functional properties, such as reliability in the presence of network failures, the maximum acceptable downtime, or interval availability for a period of time [27,37]. Penalties for not meeting these requirements may also be agreed and form the basis for calculating monetary impact to quantify business risk [26].…”

Section: Related Workmentioning

confidence: 99%

Effective Risk Assessment in Resilient Communication Networks

2016

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The paper discusses business impact analysis in the context of resilient communication networks. It is based on the total (aggregated) penalty that may be paid by an operator when the services (identified with transport demands) provided are interrupted due to network failures. The level of penalty is expressed as a commonly accepted business risk measure, Value-at-Risk (VaR). First, the main concern over VaR, namely the theoretical lack of subadditivity, is discussed. The study shows that, in practice, disadvantages do not appear in resilient network design, and VaR can be used without the need to apply more complex and less informative measures. Second, a method for calculating the upper bound of the total penalty is presented. The assessment is performed for unprotected and protected services with a broad variety of compensation policies used to translate technical loss to monetarily expressed penalty. The proposed bounds are experimentally shown to be effective in comparison with alternative calculation methods, and also in the case when some of the assumptions taken during the modelling stage are not met.

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Risk-Aware Service Level Agreement Design for Enterprise Information Systems

Cited by 12 publications

References 17 publications

Adoption of ICTs as an emergent business strategy during and following COVID-19 crisis: evidence from Indian MSMEs

Adoption of ICTs as an emergent business strategy during and following COVID-19 crisis: evidence from Indian MSMEs

Digitizing Service Level Agreements in Service-Oriented Enterprise Architecture

Effective Risk Assessment in Resilient Communication Networks

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