Risk Analysis in the Appointment of the Trucks’ Warranty Period Operation

Makarova, Irina; Pashkevich, Anton; Buyvol, Polina; Mukhametdinov, Eduard

doi:10.1007/978-3-319-99993-7_26

Cited by 7 publications

(3 citation statements)

References 6 publications

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“…In writing the article used the work of the authors in the field of OBD, reliability theory, technical operation of the vehicle, mathematical programming [7,8,11,[13][14][15][17][18][19][20][21][22][23].…”

Section: Methodsmentioning

confidence: 99%

Technique for ensuring safety of transportation vehicles through the analysis of their structural reliability

Repin

Evtyukov

2021

MATEC Web Conf.

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The article is devoted to the development of a technique for the assessment of the influence of the structural reliability of transportation vehicles on their safety. This technique includes: an analysis of the automotive vehicle as a complex technical system, its structural elements greatly influencing road safety (RS); calculation of mean-time-between-failures and time for recovery of subsystems, assemblies and parts, probability of failure-free operation. As a result of the technique application, recommendations as to intervals of the replacement of automotive vehicle’s elements depending on the required probability of failure-free operation are released.

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Section: Methodsmentioning

confidence: 99%

Technique for ensuring safety of transportation vehicles through the analysis of their structural reliability

Repin

Evtyukov

2021

MATEC Web Conf.

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“…Motabar et al (2018) investigated how the poor reliability can affect warranty cost by reviewing the powertrain warranty. Makarova et al (2019) investigate the importance of warranty services and suggest that preventive maintenance is needed. Commercial aspect, which is mainly on the role of warranty policy and the provision of warranty services-related issues on the product demand and customers’ satisfaction (Alqahtani and Gupta, 2017). Sun and Wu (2016) investigated the effect of a new government regulation imposed on product warranties, and its implications on the product demand.…”

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Managing risk for auto warranties

Aljazea

2019

IJQRM

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Purpose The purpose of this paper is threefold: first, to analyse the existing work of warranty risk management (WaRM); second, to develop a generic WaRM framework; and third, to design a generic taxonomy for warranty hazards from a warranty chain perspective. Design/methodology/approach To understand the top warranty hazards, the authors designed a questionnaire, received 40 responses from the warranty decision makers (WDM) in the automotive industry in the UK and then analysed the responses. Findings The assembly process capability at suppliers is the top contributor to warranty incidents from the suppliers’ and original equipment manufacturers’ (OEMs’) viewpoints. The human error at different stages of the product lifecycle contributes to the occurrence of warranty incidents. The collaboration among parties, particularly, the accessibility to warranty-related data between parties (i.e. suppliers, OEM and dealers), is limited. Customers’ fraud contributes more to warranty costs than warranty services providers’ fraud. The top contributors to customer dissatisfaction relating to warranty are the warranty service time and service quality. Research limitations/implications The questionnaires were used to collect data in the UK, which implies the research outcomes of this paper may only reflect the UK area. Practical implications The WaRM framework and taxonomy proposed in this paper provide WDM with a holistic view to identifying the top contributors to warranty incidents. With them, the decision makers will be able to allocate the required fund and efforts more effectively. Originality/value This paper contributes to the literature by providing the first work of systematically analysing the top contributors to warranty incidents and costs and by providing a WaRM framework.

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