Ride Quality Evaluation 1. Questionnaire Studies of Airline Passenger Comfort

Richards, Larry G.; Jacobson, I. D.

doi:10.1080/00140137508931447

Cited by 36 publications

(15 citation statements)

References 2 publications

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“…Both questionnaires were modified versions of the ground-based and in-flight questionnaires developed by Richards and Jacobson (Ref. [20]) to assess airline passenger comfort.…”

Section: Passenger Qualitative Survey Resultsmentioning

confidence: 99%

Experimental Measurements of Passenger Ride Quality During Aircraft Wake Surfing

Hanson

Andrade

Pahle

2018

2018 Atmospheric Flight Mechanics Conference

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Center completed a series of research flights to better understand the challenges of aircraft wake surfing using civilian airplanes and commercial avionics. Airlines and air cargo carriers have identified uncertainty about increased passenger/crew discomfort due to noise and vibrations as a potential obstacle to the widespread adoption of aircraft wake surfing. To measure the effects of wake surfing on passenger ride quality, NASA instrumented a business jet with cabin noise and vibration sensors. The airplane was then flown under control of an experimental autopilot at multiple locations within the wake of a similar airplane. This paper presents a summary of the measurements collected on those flights, an assessment of passenger discomfort correlated with wake surfing performance benefits, and qualitative evaluations collected from passengers aboard during the research flights.

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“…Both questionnaires were modified versions of the ground-based and in-flight questionnaires developed by Richards and Jacobson (Ref. [20]) to assess airline passenger comfort.…”

Section: Passenger Qualitative Survey Resultsmentioning

confidence: 99%

Experimental Measurements of Passenger Ride Quality During Aircraft Wake Surfing

Hanson

Andrade

Pahle

2018

2018 Atmospheric Flight Mechanics Conference

View full text Add to dashboard Cite

show abstract

“…ports, and interchange points), and organizational comfort (such as good connections, acceptable frequency, and reliability of service). Apparently, the organizational factor which seems most important in travel satisfaction relates to getting the primary transport service, i.e., reliability, time saving, and convenience (Richards and Jacobson, 1975), although the importance of this factor may depend on the purpose of travelling. And, as the present results indicate, the local factor of comfort would comprise not only informational needs, but also physical demands in approaching and being transferred at stations or terminals.…”

Section: Basic Needs Of Public Transport Usersmentioning

confidence: 98%

Passenger Requirements and Ergonomics in Public Transport

Kogi

1979

Ergonomics

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“…Comfort refers to a psychological state of subjective well-being (in the sense of relaxation, pleasantness, satisfaction, convenience) induced under optimal conditions (Quehl 2001). People tend to avoid environments which make them feel uncomfortable (Richards andJacobson 1975, Richards andJacobson 1977). Thus, the comfort experience in an aircraft cabin influences passengers' acceptance of this vehicle and may contribute to future decisions whether this vehicle or this specific airline is chosen or avoided.…”

Section: Introductionmentioning

confidence: 98%

“…Factors in the cabin influencing passengers' comfort include physical, social, situational and personal factors (Richards and Jacobson 1975, Richards and Jacobson 1977, Oborne 1978, Richards et al 1978, Richards 1980. Physical conditions within the cabin environment are unusual for the passenger and comprise for example seat conditions, thermal conditions like temperature or humidity, air pressure, vibration and continuous cabin noise.…”

Section: Introductionmentioning

confidence: 99%