Revolutionizing Tourism: Harnessing the Power of IoT in Smart Destinations

Farid, Smail; Boudia, Mohamed Ayoub; Mwangi, Grace

doi:10.53623/jdmc.v3i2.360

Cited by 4 publications

References 26 publications

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The technology impacts and AI solutions in hospitality

Mohammad,

Iva

2024

JAIM

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With the help of technology and Artificial Intelligence (AI), the hospitality industry has undergone a considerable change that has affected both the guest experience and the efficiency of operations. Through chatbots and virtual assistants, AIdriven solutions have become essential for improving interactions with guests, making personalized suggestions, and making reservations easier. Predictive analytics, Robotic Process Automation (RPA), and facial recognition technologies have made operations more efficient by improving security, finding the best pricing strategies, and automating routine tasks. Dynamic pricing algorithms look at market conditions and changes in demand in real-time, which has changed how revenue management is done. Contactless technologies, which AI has made simpler, are crucial to keeping things clean. AI-powered surveillance has strengthened safety and security measures. HR analytics and internal communication chatbots help managers streamline work processes and get employees more involved. IoT sensors make predictive maintenance possible, preventing equipment from breaking down by predicting when it needs maintenance. When voice recognition technology is built into a room, guests can use their voices to control amenities. Data analytics and Customer Relationship Management (CRM) systems also use AI to learn about guests' likes, dislikes, habits, and feedback, which helps with targeted marketing and providing more personalized services. Using secondary data, this study concluded that the hospitality industry continues to use AI and technology, and the sector moves forward thanks to the positive feedback loop between new ideas and happy customers. The study's findings show how AI solutions have changed hospitality, including making things better for guests, making things run more smoothly, and always trying to provide the best service possible.

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The technology impacts and AI solutions in hospitality

Mohammad,

Iva

2024

JAIM

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Click, Search, Travel

Berry,

Shukla,

Singh

et al. 2024

Advances in Hospitality, Tourism, and the Services Industry

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The advent of digital technology has dramatically changed the way people travel, affecting their information searches, itineraries, decisions and experiences shared on social media sites like Twitter, Instagram and Facebook, to assist prospective travellers. Besides highlighting the impact of digital technologies such as social media, online booking platforms, mobile applications and augmented virtual reality, this chapter also examines various aspects of tourist behaviour in the digital age through recent developments, and relevant case studies. It also provides insights into how tourist destinations and businesses can adjust themselves to meet the shifting demands and patterns of travel. This meticulous overview interconnects “tourist behaviour” and the “digital era” to reveal how the development of mobile and internet-based technology has changed the travel and tourism sector.

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Exploring the Integration of VizitAR for Enhanced Destination Engagement

Messaoudi,

Mayr

2024

Cases on Innovation and Sustainability in Tourism

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This case study investigates the transformative potential of VizitAR's technology on transforming tourism experiences. As an innovative platform, it provides augmented reality solutions that redefine how tourists interact with destinations. This analysis aims to explore the relevance of Augmented Reality technology and explain key principles for successful implementation. The theoretical framework covers the integration of augmented reality in the tourism industry, user experience and engagement, innovation and implementation strategies, economic considerations, as well as destination management. The detailed case study offers insights into implementing VizitAR in different tourism settings, assessing its influence on destination experiences and tourist engagement. By combining academic perspectives with practical implications, this chapter presents a nuanced understanding of how VizitAR can change tourist interactions by highlighting both benefits and challenges associated with using Augmented Reality technology to improve destination engagement.

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Revolutionizing Tourism: Harnessing the Power of IoT in Smart Destinations

Cited by 4 publications

References 26 publications

The technology impacts and AI solutions in hospitality

The technology impacts and AI solutions in hospitality

Click, Search, Travel

Exploring the Integration of VizitAR for Enhanced Destination Engagement

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