Reviving tourism industry post-COVID-19: A resilience-based framework

Abstract

The COVID-19 pandemic struck the tourism industry severely. Based on the review of 35 papers that studied the tourism industry in the wake of the pandemic, we propose a resilience-based framework for reviving the global tourism industry post-COVID-19. Our framework outlines four prominent factors for building resilience in the industry: government response, technology innovation, local belongingness, and consumer and employee confidence. We argue that using such inclusive resilience; the tourism industry may transform into a new global economic order characterized by sustainable tourism, society's well-being, climate action, and the involvement of local communities. We also offer directions for future research in the area.

Social Capital Theory, Social Exchange Theory, Social Cognitive Theory, Financial Literacy, and the Role of Knowledge Sharing as a Moderator in Enhancing Financial Well-Being: From Bibliometric Analysis to a Conceptual Framework Model

“…Financial well-being (FWB) has recently become a hot topic (Joo and Grable, 2004;Shim et al, 2009;Brüggen et al, 2017;Netemeyer et al, 2018;Collins and Urban, 2020). The first quarter of 2020 was severally impacted by the COVID-19 pandemic that influenced the domestic, financial, and commercial lives of the people (Barrafrem et al, 2020;Sharma et al, 2020;Botha et al, 2021). Policymakers placed financial resilience and FWB on the top of the schedule.…”

Changes in Consumption Patterns and Tourist Promotion after the COVID-19 Pandemic

“…Longer-term transformation scenarios are drawn up [69] that also have to do with the need to move towards new models of society in which consumption has to be reoriented to avoid the threats affecting society and the environment. Santos [70] announces the arrival of a time in which the 4 Ss (solidarity, health, sustainability and safety) will be enhanced compared to the 4 Cs (customer, cost, convenience and communication) and 4 Ps (price, product, place and promotion).…”

Exploring the impact of the COVID-19 pandemic on the perceptions and sentiments of tourism employees: evidence from a small island tourism economy in the Caribbean

“…Experienced well-being underscores the importance of the subjective construction of social realities (Berger and Luckmann, 1966) and is integral to employee engagement, which is one of the key determinants of service quality and customer value in the tourism industry (Heskett et al, 2008). Previous studies indicate that in addition to age and income, economic shocks and crisis have a significant negative effect on experienced well-being, although a rebound in prospects and future expectations is also present (Deaton, 2012;Kahneman and Deaton, 2010;Marin et al, 2020;Mcguire et al, 2021;Sharma et al, 2021;Sigala, 2020;Stone et al, 2010;UNTWO, 2020). Much research has been done in the area of dealing with crises in the tourism industry, but these crises have primarily been focused on terrorist attacks and financial crisis.…”