Revisiting public information management for effective e‐government services

Stamoulis, Dimitrios; Gouscos, Dimitris; Georgiadis, Panagiotis; Martakos, Drakoulis

doi:10.1108/09685220110400327

Cited by 69 publications

(36 citation statements)

References 6 publications

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“…Building on Angehrn's [20] work they outline four spaces for a government revenue agency; Virtual Information Space, Virtual Communication Space, Virtual Transaction Space, Virtual Distribution Space. [19].…”

Section: E-government Maturity Modelsmentioning

confidence: 95%

“…Stamoulis et al [19] offer an alternative suggesting governments and their agencies mature in various spaces rather than in distinct stages. Building on Angehrn's [20] work they outline four spaces for a government revenue agency; Virtual Information Space, Virtual Communication Space, Virtual Transaction Space, Virtual Distribution Space.…”

Section: E-government Maturity Modelsmentioning

confidence: 99%

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Evolution of local government e-services: the applicability of e-business maturity models

Shackleton

Fisher

Dawson

2004

37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of The

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Governments around the world are increasingly interested in the potential for delivering government services on the World Wide Web. Examples of substantial transition to electronic service delivery can be found in some sectors in some countries, however most government services have failed to evolve from enhanced information-based web pages. The failure to move from web based information to e-service provision is most notable in the local government sector in Australia (particularly Victoria where this research took place) despite numerous policies and hopeful deadlines imposed by governments at all levels. This paper presents research, which examined the current status of Australian local government electronic service delivery, exploring the appropriateness of current eBusiness maturity models for evaluating the progress local governments are making towards electronic service delivery.The research involved an evaluation of local government websites and a detailed case study of one local council. The results indicate that apart from Web based information provision, little progress has been made in the transition to electronic service delivery in most areas of local government. In an effort to promote and enhance the use of web sites, local governments have started to make non-integrated moves toward e-Democracy and e-Governance suggesting that conventional linear e-Business and e-Government maturity models may not be appropriate for this sector.

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Section: E-government Maturity Modelsmentioning

confidence: 95%

Section: E-government Maturity Modelsmentioning

confidence: 99%

Evolution of local government e-services: the applicability of e-business maturity models

Shackleton

Fisher

Dawson

2004

37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of The

View full text Add to dashboard Cite

show abstract

“…The limited number of studies on Greek e-government initiatives is no exception to this. Indeed, their focus is often placed on the technicalities that surround e-government projects such as the development of IT infrastructure Stamoulis et al, 2001) and the design and usability of websites (Hahamis et al, 2005). This study, by contrast, intends to situate the transformational potential of e-government projects within the historical context of the Greek public administration and to explore how the long established public sector practices affect and are affected by the so-called "modern" practices that e-government intends to establish.…”

Section: Introductionmentioning

confidence: 99%

The Working Out of Modernization in the Public Sector: The Case of an E-government Initiative in Greece

Introna

Hayes

Petrakaki

2009

International Journal of Public Administration

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It has become common place for governments to initiate electronic-government projects in order to reform public administration. This paper seeks to explore the ways in which an e-government project, as a potential mode of reformation, is established and made to work, and then, further, to account for some of its consequences for conventional public administration. To do so we draw upon a detailed empirical study of a Greek e-government initiative, the establishment of Citizen Service Centres (CSCs). CSCs represent a significant part of Greece's e-government strategy, which has sought to modernize public administration and make the provision of public services more efficient, accessible and responsive to citizens. Drawing upon Foucault's work on power/knowledge we show that the e-government initiative is established through various technologies of power that intend to discipline public sector staff towards a particular mode of working. We also illustrate that the establishment of these modernization practices is the outcome of considerable negotiation, improvisation and enactment as different occupational groups seek to collaborate (or not) across professional and institutional boundaries. Finally, we show and argue that rather than reforming the provision of public services, such e-government based modernization projects are more likely to reproduce, in more complex ways, the long established public sector practices it sought to change.

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“…In this report the traditional accounting approach has been followed to exhibit the value-added features of the project. TAXISnet offers a web-based interface, from which end-users (citizens, companies and public organisations) initiate transactions that provide electronic services [15]. This system is the evolution of a six-year IT project called TAXIS (TAXation Information System-named after the Greek word for order).…”

Section: Introductionmentioning

confidence: 99%

A Methodology Framework for Calculating the Cost of e-Government Services

Hadzilias

2005

E-Government: Towards Electronic Democracy

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Abstract. This paper proposes a structured framework for calculating the cost of e-Government services, based on the complementary application of the IDEF0 modelling tool and the Activity-Based Costing technique. The motivation for this research effort was derived by the need to use an alternative method for the annual cost calculation of the TAXISnet e-Government services, since the relevant report published from the Greek Ministry of Finance in 2003 was based on traditional accounting approaches. The first step of the proposed methodology is the IDEF0-supported identification of the activities corresponding to the e-Government services and their initial classification as value-added or non value-added. Data collection follows, concerning cost elements and their activities using Activity-Based Costing. The paper concludes with a discussion concerning the added value of the proposed methodology framework and further research.

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Revisiting public information management for effective e‐government services

Cited by 69 publications

References 6 publications

Evolution of local government e-services: the applicability of e-business maturity models

Evolution of local government e-services: the applicability of e-business maturity models

The Working Out of Modernization in the Public Sector: The Case of an E-government Initiative in Greece

A Methodology Framework for Calculating the Cost of e-Government Services

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