Review on the Suitable Methods in Measuring Service Quality for Public Transportation

Abstract

This paper identified the most important methods and examined the suitable in measurement for level of service. The preliminary steps which is collection of data that included the comparison between the literature reviews. By this way, the idea on how to conduct the research will come out. The questionnaire survey is the most rating that have been done by most of researchers. Then, the observation in route test also one of the suitable method to conduct. The empirical analysis of the test route was carried out to understand the background of reliability issues and to establish a sound base scenario of the network. Other than that, interviewer is conducted to verify the answers and to organize a sound analysis and explanation as well. Next, modelling software is also carried out since with the developing modern technology, the work becomes easier and the results will more accurate. The mathematical equations or related formula also is proposed due to some calculation needed. Thus, the proper method should be identified in the first place to prevent any problem in the future research.