Review of the Empirical Business Services Sourcing Literature: An Update and Future Directions

Review of 23 Years of Empirical Research on Information Technology Outsourcing Decisions and Outcomes

“…In total, we had 429 relationships between an IV and a DV. In order to aggregate findings across studies and to abstract the particular variables used within studies at a higher level, we drew upon master codes of 150 variables used in Lacity et al [18] as well as the updated version of the 219 codes published in Lacity et al [19].…”

“…Following [17][18] [19][20] [34], we coded the nature of the relationships between study IV and DV variables as follows.…”

Psychological Contract in IT Outsourcing: A Systematic Literature Review

“…This was important as the size and scope of ITO has expanded rapidly over the years with different streams of IT Outsourcing emerging such as IT Offshoring, Business Process Outsourcing (BPO) and Business Services Outsourcing (BSO) further pushing the boundaries of what is defined as ITO. Although differences exist between each stream, all of them share a common dependency on the clientvendor relationship to ensure success, and was therefore included in this study [21].…”

“…For example, there have been scholars who have debated that the PC is neither a theory nor a variable that can be measured due to the nature of PC research being too descriptive and not generic enough to be replicated [36]. Furthermore, scholars have argued that the individual and psychological nature of the PC makes it difficult to directly observe or measure further blurring the lines of what the PC represents [21,22,44].…”

“…[16,37]. Second, from a measurement perspective, the PC can be measured based on either the positive or negative signals which appear within a working relationship when the mutual promises and obligations based on the PC have been fulfilled, breached or violated [16]or alternatively, by evaluating the differentiated responses between individuals with either relational versus transactional psychological contracts [21]. Finally, the boundaries which differentiate the PC from other constructs can be identified by evaluating whether or not it adheres to the three dimensions of the PC (mutual, psychological, individual) [37].…”