Review of Online Government-Public Interaction Research

Abstract

The channels between the Government and the public have become more open as a result of the rapid development of information technology and the widespread use of the Internet. The ability of the government to respond to public opinion has improved, and public-government interaction has emerged as one of the most significant examples of this ability. This interaction allows the government to better understand public opinion in a timely manner and increase the pertinence of its services in order to increase productivity and management level. The concepts, modes, paths, and influencing factors of online government-public interaction are therefore examined in this paper based on a thorough review of the pertinent literature. The study concludes that the current online government-public interaction faces the following issues and difficulties: the existing research is restricted to a single event scenario and falls short of having a thorough understanding of the system's entirety, dynamics, and evolutionary characteristics. A common explanatory framework that accommodates differences while maintaining the unity of causal logic is therefore urgently needed.