Review of Digitalization using IoT Maturity Models: The Case of American SMEs

Abstract

This chapter plans to review studies related to IoT maturity models in manufacturing systematically. Digitalization is critical for small and medium enterprises (SMEs) to have a competitive edge in the highly competitive market. Digitalization provides value-producing opportunities and new revenues for the organization. SMEs are better able to compete with larger firms and have improved customer experiences to meet market demands. American SMEs need to have a far-sighted vision and invest in digitalization efforts as benefits like reduced operational expenses and data-based insights are beneficial and invaluable to customers. This chapter evaluates the state of IoT applications in American SMEs using the assessment provided by the IoT maturity model.