“…For example, previous studies have examined hard services such as water services (e.g. Bel et al, 2010;Hall et al, 2013;McDonald, 2018;Warner and Bel, 2008), waste collection (Demuth et al, 2018;Gradus and Budding, 2020;Warner and Bel, 2008), snow clearance (Cyr-Racine and Jalette, 2007), public transportation (Damanpour et al, 2020;Wang et al, 2018). In contrast, only limited research has looked at soft services including health care services (Macinati and Young, 2009), social services (Wollmann, 2018), support services (Young and Macinati, 2012), and ambulance services (Wadmann et al, 2019).…”