Revenue models for digital services in the railway industry: A framework for choosing the right revenue model

Tabares, Sabrina; Parida, Vinit; Visnjic, Ivanka

doi:10.1016/j.jbusres.2023.114041

Cited by 7 publications

(2 citation statements)

References 43 publications

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“…For example, Yang et al (2021) examine the optimal conditions by an analytical model of digital service profits in the digital service market. Tabares et al (2023) analyze the factors influencing revenue models for digital services by using a case study. Dalenogare et al (2022) interpret how multichannel digital services can be supported by digital services ecosystems.…”

Section: Digital Services and Privacy Concernsmentioning

confidence: 99%

Digital firm regulation strategy with privacy data protection costs

2024

Manage Decis Econ

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Although the significant effects of protecting users' private data in the era of the digital economy have been recognized, digital firm regulation strategies based on privacy data protection costs remain unclear. We propose a theoretical model in which users have different perceived risks related to their personal data disclosure. We characterize how the revenue model of a digital firm shapes its optimal data regulation strategies. We show that the optimal digital service and profit have a positive correlation with the marginal value of two types of user privacy data and a negative correlation with regulatory costs. In addition, the digital firm's optimal digital services and profits are lowest under data privacy regulation at a cost for all users. More important, through the regulation of the social planner, digital firms both improve their digital services and enhance user welfare, which truly achieves the purpose of a “win‐win” outcome.

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Section: Digital Services and Privacy Concernsmentioning

confidence: 99%

Digital firm regulation strategy with privacy data protection costs

2024

Manage Decis Econ

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“…This means that a better understanding of digital services and the role of digital technologies that enable these services can provide valuable insights on the nature of digital servitization (Kamalaldin et al. , 2020; Tabares et al. , 2023).…”

Section: Introductionmentioning

confidence: 99%

The origins of digital service innovation (DSI): systematic review of ontology and future research agenda

Marić,

Pejić Bach,

Gupta

2024

JOSM

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PurposeThe purpose of this study is to disclose ontology of DSI as a novel concept in servitization community, explore the research context and themes (i.e. technological and industrial sectors) where DSI emerges, unveil methodological complexities of the research on digital servitization and DSI and provide guidelines for future research avenues regarding DSI.Design/methodology/approachBearing in mind the relative novelty of DSI as a concept in servitization literature, the authors adopted a systematic literature review approach to identify 111 peer-reviewed articles published in English language and available in business and management disciplines via scholar databases (Scopus). The analysis of literature discloses descriptive and thematic insights regarding digital servitization and DSI.FindingsThe study provides valuable insights from the descriptive and thematic analyses where classification of articles per publication year, citations, methodology/type of the paper, geographical location of data collection, as well as industrial sector and technological contexts are discussed. Moreover, the unique value of this study is observed through its specific focus on the characteristics of DSI-related literature.Originality/valueThe study is among the first of its kind to provide extensive descriptive and thematic insights on the available literature dealing with digital servitization and DSI, mapping out prior research across a wide spectrum of publication outlets and illustrating the chronological evolution of research on digital servitization and DSI.

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Barriers and Strategies for Digital Marketing and Smart Delivery in Urban Courier Companies in Developing Countries

Boom-Cárcamo,

Molina-Romero,

Galindo-Angulo

et al. 2024

J Knowl Econ

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This study aims to analyze the impact of digital marketing on urban courier companies in the municipality of Valledupar, Colombia. It also aims to propose strategies for smart delivery in urban courier companies in developing countries and identify barriers to be overcome in these activities. A quantitative approach with a descriptive research design is used. Given the nested nature of the data, a correlation analysis was performed to gather information on the relationship between the variables studied and the strength and direction of those relationships. A correlation analysis was conducted to identify the correlation coefficient between two specific variables. The ordinary least squares (OLS) regression method examined the relationship between the dependent and independent variables. The results indicate that the use of social media has a significant positive impact on the dependent variable. In contrast, the use of email and websites does not show statistical significance. The proposed strategies include real-time tracking of shipments, personalized notifications, scheduled delivery, integration of augmented reality, use of smart lockers, and geolocation technology. As barriers to be overcome in urban courier activities in developing countries, the following are identified infrastructure limitations, limited access to technology, costs associated with technology adoption, digital divide and skills, and resistance to change. The study was conducted in small and medium-sized courier companies in developing countries, so the implications of the results should be generalized to only some companies worldwide. The research highlights the importance of developing digital marketing skills and addressing barriers to implementing smart delivery strategies. Strategies such as real-time tracking of shipments, personalized notifications, scheduled delivery, augmented reality integration, smart lockers, and geolocation technology are proposed. It is concluded that digital marketing can enhance urban courier services and provide competitive advantages to companies that adopt it. This study provides valuable insights to develop specific strategies and solutions that help improve the operational efficiency of urban courier companies, including website optimization, effective use of social media, and email, and increased visibility in search engines. It enhances service quality, providing a more satisfying customer experience and fostering customer loyalty. Additionally, it emphasizes the importance of developing engaging and relevant content and establishing effective communication with customers through digital channels.

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Revenue models for digital services in the railway industry: A framework for choosing the right revenue model

Cited by 7 publications

References 43 publications

Digital firm regulation strategy with privacy data protection costs

Digital firm regulation strategy with privacy data protection costs

The origins of digital service innovation (DSI): systematic review of ontology and future research agenda

Barriers and Strategies for Digital Marketing and Smart Delivery in Urban Courier Companies in Developing Countries

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