Revenue management and CRM via online media: The effect of their simultaneous implementation on hospitality firm performance

Peco-Torres, Francisco; Peña, Ana Isabel Polo; Frías‐Jamilena, Dolores M.

doi:10.1016/j.jhtm.2021.02.004

Cited by 11 publications

(6 citation statements)

References 111 publications

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“…First, tourism and hospitality has been one of the rapidly growing industries in Vietnam (Phuc and Nguyen, 2020). Second, characterized by high competitive intensity (Peco-Torres et al , 2021) and high environmental uncertainties (Javed et al , 2017), the hospitality industry is compelled to constantly find avenues to improve and innovate services in adaptation to the dynamic nature of its operating environment (Hassi, 2019). Third, the hospitality industry has realized and underscored the role of employee capability to develop innovative ideas in improving service quality (Javed et al , 2017).…”

Section: Methodsmentioning

confidence: 99%

Can human resource flexibility disentangle innovative work behavior among hospitality employees? The roles of harmonious passion and regulatory foci

Luu

2021

IJCHM

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Purpose The ongoing improvement of hospitality services stems from innovative behavior among employees. This study aims to investigate how and when human resource (HR) flexibility promotes hospitality employees’ innovative work behavior. Design/methodology/approach The data were garnered from 438 employees and 67 managers from 19 hotels operating in Vietnam. Multilevel structural equation modeling was used to analyze the data. Findings The positive association was observed between HR flexibility and innovative work behavior. Harmonious passion functioned as a mediator for such a relationship. While promotion focus was found to positively interact with HR flexibility to predict employee harmonious passion, prevention focus demonstrated an attenuating effect on the association between HR flexibility and harmonious passion. Practical implications The findings suggest that hospitality organizations can promote innovative work behavior among employees through building skill and behavioral flexibility, as well as flexibility in HR practices. Hospitality organizations should also realize the role of harmonious passion as a mechanism that can channel HR flexibility into innovative work behavior and the interactive effect of promotion focus and HR flexibility on fostering harmonious passion and, in turn, innovative work behavior. Originality/value This inquiry advances the strand of research on the HR management-innovative behavior linkage by offering insights into how and when HR flexibility promotes innovative work behavior among hotel employees.

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Section: Methodsmentioning

confidence: 99%

Can human resource flexibility disentangle innovative work behavior among hospitality employees? The roles of harmonious passion and regulatory foci

Luu

2021

IJCHM

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“…When the market environment improves, government regulations become more comprehensive. Streamlining government processes can increase business efficacy, decrease the costs firms incur when communicating with the government, and reduce the burden on businesses by reducing political rent-seeking [ 55 ]. Moreover, in a stable and regulated business environment, the capital market can serve as a "reservoir" more effectively, thereby alleviating companies’ capital access issues to some extent [ 56 ].…”

Section: Empirical Analyses and Resultsmentioning

confidence: 99%

A study of the impact of corporate digitization on environmental protection: Take Chinese A-share companies in Shanghai and Shenzhen as an example

Zhao

Yan

2023

PLoS ONE

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Textual analysis and the Entropy-TOPSIS method are used in this research to create a measure of corporate environmental protection, and multiple regressions are used to find out how digitalization affects corporate environmental protection. The research sets up a theoretical framework for how corporate digitalization affects environmental protection and looks into how external financing constraints and an organization’s own financial position play a role in the middle. The research then looks at how outside factors like the business environment of the market and the level of competition in the industry affect the relationship. Using a threshold regression approach, the research also examines the change in the impact of digitalization on environmental protection after investor sentiment crosses the threshold from the distinct perspective of investor sentiment. Our research provides theoretical support for environmental protection by corporations and government policy direction.

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“…The results of a study by a team of scientists who proved the systematic complementation of financial, marketing and service business processes in the online environment which ensures the effectiveness of the value chain and consumer value of the hotel product and has a positive effect on business results are indicative as to positive impact of complementation of business processes in the format of revenue management and the CRM [27]. That is, the definition of digital functionality of the hotel industry business processes complementation in the format of revenue management and the CRM is targeted at creating an information environment for planning, monitoring, performance analysis, and formation of relationships between departments.…”

Section: Business Process Managementmentioning

confidence: 99%

Digital Functionality of Complementation of Business Processes of the Hotel Industry

Yevheniia¹,

Margaryta²,

Kulyk³

2021

Herald of KNUTE

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It has been determined that intensive digitalization of service processes is a condition for the effective functioning of the hotel industry under the influence of the COVID-19 pandemic. One of its important directions, namely the use of a process approach to management, has been specified. The article proves that the improvement of business processes on the basis of their complementation and defining its digital functionality will enable to improve the quantitative and qualitative performance, will help to increase competitiveness and to maintain market share.

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Revenue management and CRM via online media: The effect of their simultaneous implementation on hospitality firm performance

Cited by 11 publications

References 111 publications

Can human resource flexibility disentangle innovative work behavior among hospitality employees? The roles of harmonious passion and regulatory foci

Can human resource flexibility disentangle innovative work behavior among hospitality employees? The roles of harmonious passion and regulatory foci

A study of the impact of corporate digitization on environmental protection: Take Chinese A-share companies in Shanghai and Shenzhen as an example

Digital Functionality of Complementation of Business Processes of the Hotel Industry

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