Retweets of officials’ alarming vs reassuring messages during the COVID-19 pandemic: Implications for crisis management

Rao, H. Raghav; Vemprala, Naga; Akello, Patricia; Valecha, Rohit

doi:10.1016/j.ijinfomgt.2020.102187

Cited by 117 publications

(108 citation statements)

References 13 publications

Supporting

Mentioning

104

Contrasting

Unclassified

Order By: Relevance

“…The group of recognized Authors (Watson et al, 2020) emphasize the leading role of IS in dealing with the COVID-19 challenge, transforming education and office business work into remote work, and the long-term implications and consequences of this. Rao et al (2020) explored the use of Twitter as a crisis communication tool, through alarming and reassuring messages in the context of the Coronavirus pandemic. They plan to develop a generalized crisis management framework, being the decision-making tool in different sectors.…”

Section: Research Model and Methodsmentioning

confidence: 99%

Social Media Users’ Opinions on Remote Work during the COVID-19 Pandemic. Thematic and Sentiment Analysis

Wrycza

Maślankowski

2020

Information Systems Management

View full text Add to dashboard Cite

COVID-19 raised the interest in remote work tremendously. In this article, the phenomenon of this increase was assessed, by analyzing tweets on Twitter. It turned out, that the topic of remote work at epidemic peak in March 2020 increased almost 15 times during a year. The sentiment analysis confirmed the approval of remote work by over 60% of its users. The study proved the opinion that it will permanently stay in the post-COVID time.

show abstract

Section: Research Model and Methodsmentioning

confidence: 99%

Social Media Users’ Opinions on Remote Work during the COVID-19 Pandemic. Thematic and Sentiment Analysis

Wrycza

Maślankowski

2020

Information Systems Management

View full text Add to dashboard Cite

show abstract

“…Academic research has highlighted the role of messaging services and appropriate messages in crisis management (Rao et al, 2020). However, the inability of popular social media platforms to clearly identify inaccurate information is rather revealing.…”

Section: Issue 4: Information Issues: Information Overload Misinformmentioning

confidence: 99%

Coping with the New Normal Imposed by the COVID-19 Pandemic: Lessons for Technology Management and Governance

Herath

2020

Information Systems Management

View full text Add to dashboard Cite

The reliance of many facets of society on technology and online platforms has grown exponentially during the COVID-19 pandemic. This drastic change has impacted all industries and service sectors alike including the health-care sector, education, retail, travel, food, and government agencies. The observations made in the last six months provide us with valuable insights for technology management and information systems. In this piece, we discuss some of these key insights.

show abstract

“…On the contrary, in the United States, tweets are characterized by strong political polarization (Jiang et al, 2020). Several studies have analyzed tweets and their content during the pandemic (Abd- Alrazaq et al, 2020;Budhwani and Sun, 2020;Jimenez-Sotomayor et al, 2020;Park et al, 2020;Rao et al, 2020;Su et al, 2020;Thelwall and Levitt, 2020), and others have used the sentiment analysis (Manguri et al, 2020;Pastor, 2020;Toliyat, 2020). In China, Chen et al (2020) examine the importance of national government on social media by analyzing citizen engagement through social media of Chinese central agencies.…”

Section: Introductionmentioning

confidence: 99%

The use of Twitter by state leaders and its impact on the public during the COVID-19 pandemic

Haman

2020

Heliyon

View full text Add to dashboard Cite

The article examines how many leaders used Twitter during the COVID-19 pandemic, in what way, and the impact they had on the public. In the context of Twitter, the impact on the public refers to the growth in followers as it signifies the increased interest of the public about information. 50,872 tweets were collected from 143 state leaders and an original dataset was created containing information on the growth of followers. Ordinary least squares regression models were used for the analysis. It was found that 64.8% of UN member states had a leader that tweeted about COVID-19. Furthermore, a significant increase in the number of followers during the pandemic compared to months prior was noted. Since March, the pandemic has been a dominant topic on Twitter. During the COVID-19 pandemic, the highest percentage increase in gaining Twitter followers was experienced by politicians who frequently tweeted and those who had a lower ratio of the number of followers to internet users. The research implies that citizens are interested in being informed about emergencies through social networks, and government officials should use them.

show abstract

Retweets of officials’ alarming vs reassuring messages during the COVID-19 pandemic: Implications for crisis management

Cited by 117 publications

References 13 publications

Social Media Users’ Opinions on Remote Work during the COVID-19 Pandemic. Thematic and Sentiment Analysis

Social Media Users’ Opinions on Remote Work during the COVID-19 Pandemic. Thematic and Sentiment Analysis

Coping with the New Normal Imposed by the COVID-19 Pandemic: Lessons for Technology Management and Governance

The use of Twitter by state leaders and its impact on the public during the COVID-19 pandemic

Contact Info

Product

Resources

About