RETRACTED ARTICLE: A simulation model for performance evaluation of resources in a radiology department

Abstract

Radiology divisions at hospitals face great difficulties to meet the core of the administrative expectations, including serving patients in timely fashion. This gives rise to the need for full review and evaluation of the system in place. One of the top evaluation criteria of any medical institution is the quality of service provided at the same time satisfying the patient needs. This study includes applying discrete event simulation as a management tool. Data related to the processing time were collected. Other data related to the arrival time were retrieved from records over a period of one year. A model was developed and the outcomes provided the hospital management team with a tool to make an efficient administrative decision resulting in improving the quality of the scanning services. Improvement on the operating system was achieved by reducing the patient waiting period and enhancing the quality of the provided service. The main contribution of this study is gearing towards evaluating the efficiency of applying Arena simulation software to a radiology department within a healthcare system. This process is carried out in conjunction with trade-off analysis in decision-making process of the operations of MRI radiology departments. This study is based on optimizing techniques to facilitate the decision-making process at a higher management level.

Using SERVIQUAL to investigate the quality of provided wireless communication services in UAE

“…Service quality has been increasingly recognized as a critical factor in the success of any business (Parasuraman et al , 1988; Sharabi and Davidow, 2010; Cronholm and Salomonson, 2014; Abu Jadayil et al , 2013; Shakoor et al , 2017a, 2017b, 2017c, 2017d, 2017e). The topic of measuring service quality has been studied widely in the past few decades (Taap et al , 2011; Abu Jadayil, 2011; Shakoor et al , 2017a, 2017b, 2017c, 2017d, 2017e).…”

“…Service quality has been increasingly recognized as a critical factor in the success of any business (Parasuraman et al , 1988; Sharabi and Davidow, 2010; Cronholm and Salomonson, 2014; Abu Jadayil et al , 2013; Shakoor et al , 2017a, 2017b, 2017c, 2017d, 2017e). The topic of measuring service quality has been studied widely in the past few decades (Taap et al , 2011; Abu Jadayil, 2011; Shakoor et al , 2017a, 2017b, 2017c, 2017d, 2017e). Several researchers and scholars studied various dimensions, concepts and models of service quality to eliminate waste, improve quality, meet customer expectation and satisfaction and increase profitability in service organizations (Ghobadian et al , 1994; Amorim and Saghezchi, 2014).…”

“…This research is implementing SERVIQUAL tool on the telecommunication service in UAE, taking into consideration all research aspects and findings of improving quality presented by other researchers, like Abu Jadayil et al (2017) and Shakoor et al (2017a, 2017b, 2017c, 2017d, 2017e). No past research tried to implement the SERVIQUAL tool on the telecommunication sector in UAE, where customers are coming from more than 100 different countries and backgrounds.…”