Rethinking the Role of Local Government in Service Delivery in South Africa: Towards Digital Transformation
Costa Hofisi,
Lewis Edwin Chigova
Abstract:The article provided insights into why local government and service delivery must be rethought in light of digital transformation. It exposed the significance of digital transformation in solving local government and service delivery challenges. The article followed a qualitative research approach. It employed document analysis and literature review as data collection instruments. It argued that digital transformation can help local governments in South Africa fulfil constitutional obligations and meet policy … Show more
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