Rethinking Talent Management Strategies in Malaysia’s Tourism Sector Post COVID-19

Abstract

COVID-19 triggered the downfall of global economies and heavily impacted the Malaysian tourism sector as the country’s borders were closed since March 2020. The decrease in number of tourists’ arrival into the nation caused huge losses for the tourism sector and unemployment rates have surged with more than 800,000 employees being out of employment and about 30 percent were for the hospitality and tourism sector. Although the government has provided numerous incentives and assistance to employers and employees from all sectors of the economy, the progress is rather slow, and it may take time to recover fully. One of the main challenges is the misfit of the employees who were retrenched as different knowledge, skills and abilities requirements are sought. Given this background, the paper provides avenues to rethink tourism talent management strategies post COVID-19 for the relevant stakeholders since the tourism sector is still seeing a surge in unemployment rates. This paper provides an up-to-date viewpoint in relation to COVID-19 and its spill over onto the Malaysian tourism sector while addressing the shift from ‘Person-Job-Fit’ towards a new norm ‘Talent-Job-Fit’ in managing tourism talent in order to create sustainable talent management within the sector.

Perception of first line nursing managers’ about talent management

“…Talent development a steps of employing planned and unplanned learning to transform an organization, its nurses, and its stakeholders in order to create and preserve sustainable organizational advantages. The process of improving nurses' abilities and attitudes is known as talent development (Kaliannan et al, 2023) [25] . Retention of nurses is one of the main issues facing many organizations these days.…”

Talent cultivation model of rural tourism and industry-education integration combined with the advantageous correlation degree method

“…However, colleges and universities in the process of personnel training have not been followed by the new situation and the new environment to do big changes, which has the school's reasons, the teacher's reasons, the reasons of government management, the root of the tourism education industry as a whole lacks an authoritative, systematic, unified, effective and innovative Tourism talent training guidance program [8][9]. The cultivation of applied talents has a higher comprehensive quality and comprehensive ability than the skill-based talents, and they have a stronger professional practice ability compared with the research talents with undergraduate education and above [10]. Therefore, in the context of the new environment of rural tourism development, we should focus on the new changes brought by the tourism industry to the market and the main body of tourism and improve the talent training program on this basis, emphasizing the cultivation of stronger comprehensive analysis and problem-solving ability of the students, and the cultivation of stronger practical ability and the spirit of exploration [11].…”