Rethinking ethical climate: conjoint elevation of life satisfaction and customer-orientation through a stronger inner life
Elif Baykal,
Omar Bhatti,
Muhammad Irfan
et al.
Abstract:PurposeIn this study, to empirically test the relationship between ethical organizational climate, inner life (IL) and life satisfaction (LS) of employees, a field study was conducted on white-collar personnel working in the service sector in the Istanbul region. The main purpose was to extract an approach that could be applied to simultaneously boost LS and customer orientation for effective service delivery by organizations.Design/methodology/approachA two-wave time-lagged survey design was used to collect t… Show more
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