Retailing in Europe: 20 years on

Abstract

“We are all familiar with the modern-day manager’s mantra that we live in times of great and constant change… We perceive our environment to be in constant flux because we only notice the things that do change ….Sure, important changes have taken place recently, but the truth is that stability and continuity also form the basis of our experience. In fact change has no meaning unless it is juxtaposed against continuity.” Huy & Minzberg (2003) This quote, paraphrased from a Sloan Management Review article on different types of change, makes an important observation – that change is inherently noticeable and that change is only change because of how it contrasts with continuity or stability. When looking back over the past twenty years of European retailing it is almost inevitable that we look for dramatic change, for in drama we have the “best” stories. There are numerous ways to look at (or look for) change, including the above, but the inherent point within the Huy and Minzberg article is that alongside change we have evolution and development, and perhaps this is often overlooked as a type of change. This paper starts by placing European retailing in context, with a brief reminder of the environmental setting(s) within which retailers in Europe operate. Change is then explored through one highly visible dimension – the scale of retail organisations - before turning to three broadly based areas of change which, it is argued, represent important underlying themes in European retailing. The intention is to focus on themes, rather than events, to provide a more complete understanding of how retailing in Europe has changes over the past twenty years

The impact of internet adoption upon the shopping behaviour of island residents

“…Related research has also investigated the criteria consumers use when choosing a specific on-line retailer. Some have noted the role of trust and the increasing importance of the brand (Burt 2010;Büttner and Göritz 2008;Huang et al 2004;Mukherjee and Nath 2007;Pan, and Chiou, 2011) while others have identified operational issues as being an important determinant of loyalty. Policies and procedures relating to delivery times, item substitutions and product returns all have the potential to become sources of competitive advantage (Bonifield et al 2010;Chatterjee 2010;Doherty et al 1999;.…”

Internet retailing: the past, the present and the future

“…One thing seems clear, in a retail environment in which brand is getting more, rather than less, important [Burt, 2010], it is likely that the big names will continue to dominate Internet retailing. At least in the immediate future, the majority of these big names will be established retailers who will continue to retain a very strong position within the electronic market-place.…”

The Bluelaws Role in the Evolution Models of Retailing

“…El factor tiempo del consumidor influye en los cambios en las formas comerciales (Burt, 2010), siendo un factor crítico en sus estrategias de diferenciación (Inderst e Irmen, 2005). Abundantes estudios de sociología postulan nuevos comportamientos en el uso del tiempo de compra (Glorieux, Mestdag y Minnen, 2008;Neutens, Delafontaine, Schwanen Van de Weghe, 2012).…”