Restorative Rhetoric and Social Media: An Examination of the Boston Marathon Bombing

Williams, Gerhild Scholz; Woods, Chelsea L.; Staricek, Nicole

doi:10.1080/10510974.2017.1340901

Cited by 23 publications

(39 citation statements)

References 46 publications

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“…In connection to this, Park and Cameron (2014) show that, in the new media environment, organizations' public relations officers and spokespersons are perceived as credible and trustworthy sources during crisis situations. In addition, officials should try to design and establish hashtags that produce a feeling of unity, or should be early adopters of such symbolic hashtags (Williams, Woods, & Staricek, 2017). The need for up-to-date, fast and timely communication is the final ingredient in the first overall lesson for effective social media crisis communication.…”

Section: Resultsmentioning

confidence: 99%

Lessons for Crisis Communication on Social Media: A Systematic Review of What Research Tells the Practice

Eriksson

2018

International Journal of Strategic Communication

155

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This study analyzes explicit pieces of advice for effective social media crisis communication given by researchers in various subdisciplines of strategic communication. The themes are identified by a systematic content analysis of peer-reviewed journal articles and conference papers (n = 104) published between 2004 and 2017. Five overall thematic "lessons" are identified and critically discussed. These are that effective social media crisis communication is about: (1) exploiting social media's potential to create dialogue and to choose the right message, source and timing; (2) performing precrisis work and developing an understanding of the social media logic; (3) using social media monitoring; (4) continuing to prioritize traditional media in crisis situations; and finally, (5) just using social media in strategic crisis communication. These guidelines mainly emerged from quantitative research conducted in the context of the United Stated and on Twitter. There is need for more research focusing on other platforms and other empirical material. There is also a future need for an in-depth methodological discussion of how to further bridge the gap between research and practice on a global scale, and how to develop more evidence-based recommendations for strategic crisis communication practitioners.

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Section: Resultsmentioning

confidence: 99%

Lessons for Crisis Communication on Social Media: A Systematic Review of What Research Tells the Practice

Eriksson

2018

International Journal of Strategic Communication

155

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“…In the middle of a crisis, it's important for the crisis manager to provide updates on the crisis focusing on problem solving without being overly reassuring or attempting to spin the story to cover up problems ( Ulmer et al., 2011 ). Public officials responsible for crisis communication need to provide accurate, prompt and useful information that assists victims and restores order ( Seeger, 2006 ; Williams et al., 2017 ).…”

Section: Literature Reviewmentioning

confidence: 99%

“…Social media can enhance crisis response ( Lin et al., 2016 ; Veil et al., 2011 ; Lachlan et al., 2015 ; Williams et al., 2017 ). During a crisis, problems with technology may reduce the ability of traditional media to reach the public, while social media may continue to be available ( Shankar, 2008 ; Spence et al, 2015 ).…”

Section: Literature Reviewmentioning

confidence: 99%

“…Information and communication are key ingredients in community resilience ( Norris et al., 2008 ). Williams et al. (2017) explain that social media offers a sense of community.…”

Section: Literature Reviewmentioning

confidence: 99%

“…(2017) explain that social media offers a sense of community. Indeed, according to Williams et al. (2017) providing fast and accurate information in a crisis helps to protect people and build community resilience.…”

Section: Literature Reviewmentioning

confidence: 99%

See 2 more Smart Citations

Using Twitter for crisis communications in a natural disaster: Hurricane Harvey

Vera-Burgos

Padgett

2020

Heliyon

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This article examines the use of social media, specifically Twitter, in crisis communications during a natural disaster and how it can provide information, guidance, reassurance and hope to victims while keeping others across the nation and the world apprised of the situation so they can provide assistance, as needed. A case study looks at how the mayor of Houston, Texas, Sylvester Turner, used Twitter during Hurricane Harvey in August and September of 2017. The case study is analyzed using restorative rhetoric theory, revealing the use of Twitter by Mayor Turner to be a strong example of successful restorative rhetoric during a natural disaster. This research affirms the findings of other researchers that the restorative rhetoric stages overlap, and that the theory may be improved with some variation based on crisis type. This research also shows that Mayor Turner's use of Twitter exemplifies best practices for using social media in crisis communications with very few opportunities for improvement. This article offers suggestions to crisis managers on how to use Twitter to prepare for, communicate during, and go forward following a natural disaster.

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Crisis Management: From a Theoretical Point of View

Durst

Henschel

2022

Management for Professionals

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Restorative Rhetoric and Social Media: An Examination of the Boston Marathon Bombing

Cited by 23 publications

References 46 publications

Lessons for Crisis Communication on Social Media: A Systematic Review of What Research Tells the Practice

Lessons for Crisis Communication on Social Media: A Systematic Review of What Research Tells the Practice

Using Twitter for crisis communications in a natural disaster: Hurricane Harvey

Crisis Management: From a Theoretical Point of View

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