Abstract:In order to improve performance, the place of tangible and intangible resources deployed in operations has become critical. However, reliance on tangible resources as the bastion of better organisational performance seems to be waning; partly due to the ease with which these are copied. This implies that reliance on intangible resources, of which knowledge is a prime component, becomes inevitable. Rather than take on the titanic knowledge management construct holistically, the interest of this study is in the … Show more
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