2010
DOI: 10.1177/0894439310368031
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Response Rates and Data Quality in Web and Mail Surveys Administered to PhD Holders

Abstract: Despite the extensive use of web surveys today, there are certain methodological factors related to participant cooperation and data quality, which remain unclear and require further study. Here, the authors compare responses to a survey administered in two formats—electronic or by post—in terms of overall response rate and the quality of the data collected. Web and mail questionnaires were sent to a sample of 572 PhD holders, asking them about aspects related to their academic career and personal and family d… Show more

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Cited by 71 publications
(48 citation statements)
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“…The divergent outcomes may be attributed to the difference in sample characteristics. In this study potential differences in computer skills and internet penetration may account for the mixed results on the data quality [21]. Study Aim 4: Which Mode Yields a Higher CostEffectiveness Ratio: Electronic or Paper Survey?…”
Section: Study Aim 2: Does Response Rate Vary By Paper or Electronic mentioning
confidence: 96%
“…The divergent outcomes may be attributed to the difference in sample characteristics. In this study potential differences in computer skills and internet penetration may account for the mixed results on the data quality [21]. Study Aim 4: Which Mode Yields a Higher CostEffectiveness Ratio: Electronic or Paper Survey?…”
Section: Study Aim 2: Does Response Rate Vary By Paper or Electronic mentioning
confidence: 96%
“…Hertenstein and Chaplan 2005), as well as online surveys in general (Barrios et al 2011;Evans and Mathur 2005). The rest of those responses were either incomplete or duplicates from the same organization.…”
Section: Survey Administrationmentioning
confidence: 99%
“…Only 124 full responses were used for the analysis, as the remaining were not usable (for example, duplicates and partial answers) and were excluded. The overall response rate was around 39.8%, which is considered typical for online surveys (Evans and Mathur, 2005;Barrios et al, 2011). In terms of the original number contacted this does seem small.…”
Section: Study Methodologymentioning
confidence: 89%