“…They include (Abdelzaher, Shin, & Bhatti, 2002;Bhatti & Friedrich, 1999;Blanquer, Schauser, & Wolski, 2005;Cohen, Goldszmidt, Kelly, Symons, & Chase, 2004;Elnikety et al, 2004;Kihl & Widell, 2002;Menasce, Fonseca, Almeida, & Mendes, 2000;Voigt, Tewari, Freimuth, & Mehra, 2001;Ye, Gel, Li, Farley, & Lai, 2005;Zhou, Wei, & Xu, 2004;Zhou et al, 2006). They focused on controlling the web server response time and not the response time seen from the perspective of the end users.…”