Resilience the science of mastering life’s greatest challenges

Abstract

Resilience. The Science of mastering life’s greatest challenges es el título del libro que conjuntamente escribieron los profesores Steven Southwick y Dennis Charney. En esta obra los autores exponen qué es la resiliencia, pero sobre todo se concentran en desarrollar diez factores fundamentales para ser resilientes ante situaciones traumáticas que cualquier persona puede experimentar en su vida como lo es la pérdida de un ser querido, el secuestro, la enfermedad, la pérdida del trabajo o incluso el descalabro económico. De manera muy organizada y sistemática, los autores logran profundizar en cada uno de esos diez factores, manteniendo siempre un sólido hilo conductor y exponiendo ejemplos que ayudan a clarificar conceptos y a hacer más amena y llevadera la lectura del libro.

Post COVID-19's opportunities for customer-centric green supply chain management and customers' resilience; the moderate effect of corporate social responsibility

“…So, this study investigates the customercentric GSCM practices' crucial role in affecting the three dimensions of the perceived customer resilience (environmental, economic and social) in the Egyptian context. Likewise, this study adds to Southwick and Charney's (2012) and Rew and Cha's (2020) argument that achieving the balance among the three dimensions of resilience is challenging since their complex nature and complex interrelationships. Thus, we extended the studies that linked the COVID-19 with the perceived customer resilience (Baz and Ruel, 2020;Rew and Cha, 2020;Milakovi c, 2021) and attempted to fill the gap highlighted by Grida et al (2020), Jian et al (2020) and Elsharnouby et al (2021), by adding perceived CSR practices (internal, and external) as a moderator for that relationship, and study the mediating effect of the customer-centric GSCM on the fear-uncertainty of COVID-19 and the customer resilience relationship.…”

“…Thus, according to Guthrie et al (2021) and Yamin (2021) Consumers build coping mechanisms to function within the three perspectives and adapt their consuming habits over time, becoming less reactive and more resilient. Therefore, perceived customer resilience can be categorized into three categories (environmental, financial and social) (Southwick and Charney, 2012;Budak et al, 2021).…”

“…Reivich and Shatte (2003) and Ruiz-ballesteros and Ramos-Ballesteros (2019) defined social resilience as the individual's ability to be enhanced by socializing, bonding and maintaining healthy relationships with others. According to Southwick and Charney (2012), being a key factor of customer social resilience, social support has an indispensable contribution in establishing the customer's resilience capacity. A whole community, family and friend's system help customers who underwent a sad event heal from their agony.…”