Resilience by Digital – How Sociotechnical Helped Maintaining Operational and Recovery

Abstract

Global health related disasters affect humans in several areas of life. COVID-19 pandemic in 2020 had great impact on people’s everyday life, livelihood and health. It had huge impact on global economy as well as business dynamics. However, contemporary post-industrial society is more resilient due to digitalisation, turning operations spatially dispersed and even asynchronic. Thereby, most operations were maintained at least on satisfactory level. Taking the resilience to wider extension the burden on health care system was eased by quarantines and people still maintained most of their social contact by sociotechnical means. The aim of this paper is to address the topic of resilience by current global crisis, digital coping strategies and evident aftermath.

Organisational Resilience during COVID-19 Times: A Bibliometric Literature Review

“…Currently, this cluster serves as a bridge between technology and opportunities for firms to use technologies as a resource, though the focus in this cluster is on digital transformation. It relates to theoretical concepts that note how, in crises, digital transformations can be used as an opportunity to foster organisational resilience [119]. Furthermore, we may reflect upon the idea that in the face of such a global pandemic, new strategies for the avoidance of crises must be established with the use of digital technologies [120].…”

“…This cluster seems to fit into the discourse of digital resilience (refer to 119). From a more socio-technical point of view of organisational resilience, defined by the ability of organisations to utilise resources, adapt, and even excel in unexpected circumstances, Okkonen [119] argues that "the resilience is not caused by [the] sociotechnical, yet it is significantly boosted by it" [119] (p. 586).…”