2019
DOI: 10.3390/su11071907
|View full text |Cite
|
Sign up to set email alerts
|

Residents’ Perceptions and Satisfaction toward Tourism Development: A Case Study of Petra Region, Jordan

Abstract: This study investigates whether local residents’ sociodemographics and community attachment can influence their perceptions toward the impact of tourism (economic, environmental, and sociocultural effects) and, further, whether these perceptions influence their satisfaction with local tourism management. The perceptions of 467 residents were surveyed from six communities in the region of Petra, Jordan. The results of a regression analysis indicate that the respondents’ sociodemographics and community attachmen… Show more

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...
2
1
1
1

Citation Types

3
61
3
4

Year Published

2019
2019
2024
2024

Publication Types

Select...
6
2

Relationship

0
8

Authors

Journals

citations
Cited by 66 publications
(94 citation statements)
references
References 105 publications
3
61
3
4
Order By: Relevance
“…Therefore, hotel companies should continue to develop direct GM actions such as reducing raw materials and minimising energy use, providing certifications for products and services and participating and collaborating in events relating to sustainability. In short, they should be a behavioural example and above all use all of the channels of communication within their reach [6,7]. This shall make consumers converse with their environment verbally and online, seeking a stronger link between the hotel company and the consumer's values which, in the end, shall positively impact the company's performance [12,17].…”
Section: Discussionmentioning
confidence: 99%
See 1 more Smart Citation
“…Therefore, hotel companies should continue to develop direct GM actions such as reducing raw materials and minimising energy use, providing certifications for products and services and participating and collaborating in events relating to sustainability. In short, they should be a behavioural example and above all use all of the channels of communication within their reach [6,7]. This shall make consumers converse with their environment verbally and online, seeking a stronger link between the hotel company and the consumer's values which, in the end, shall positively impact the company's performance [12,17].…”
Section: Discussionmentioning
confidence: 99%
“…In any case, as well as the possible regulatory measures, the continued global growth of the tourist industry requires new development formulas based on diversification, innovation, and sustainability in organisations [5]. In this respect, many authors agree to the fact that the touristic offering may have a positive effect on social culture, economy, and environment [6], but may also create significant negative externalities. For that matter, the social environment providing this offering is already pressing to carry out a more sustainable use of natural resources [7].…”
Section: Introductionmentioning
confidence: 99%
“…A widespread tool to structure the attitude of residents is proposed by Doxey's irritation index, which maps the changing perceptions or residents against the background of the touristic life cycle. The words 'irritation' and 'antagonism' might reflect the existence of overtourism [165]. Scholars so far mostly agree that tourism per se is not the problem, but rather the implementation of management principles and good governance to balance benefits and to keep negative impacts at an acceptable level [6].…”
Section: Conclusion and Research Recommendationsmentioning
confidence: 99%
“…Therefore, issues such as managing the "satisfaction of local residents and/ or visitors" or the mitigation of negative perception of residents are crucial for further planning [161]. Beyond those tools, research and practice need to recognize further reaction strategies of locals, which could include recovering city centers as a local space (residentialization) [165,166]. Depending on the form of governance, residents can gain decision-making power, a consulting role, or other roles, as introduced by Arnstein [10].…”
Section: Conclusion and Research Recommendationsmentioning
confidence: 99%
“…Marketing is important for all organizations because creating and maintaining high-quality relationships with customers can have positive results for the company, such as customer cooperation, word of mouth promotion and increases in sales [58]. Therefore, following commitment theory, the relationship mediators that promote loyalty are expected quality [59], perceived quality [60], perceived value [61], satisfaction [62] and motivation [63].…”
Section: Theoretical Foundation: Expected and Perceived Quality Percmentioning
confidence: 99%