“…In Australia and America gerontological programmes targeting care sta have been developed (eg Feldt and Ryden, 1992;Harris et al, 1994;Filinson, 1994) with some in-service programmes speci®cally focusing on behavioural management (Chartock et al, 1988;Monahan, 1993;Cohn et al, 1990). However, only a few report controlled training interventions (Smyer et al, 1992;Rovner et al, 1996).…”