Researching Mobile Phones in the Everyday Life of the “Less Connected”: The Development of a New Diary Method

Lanerolle, Indra de; Schoon, Alette; Walton, Marion

doi:10.1080/23743670.2020.1813785

Cited by 7 publications

(5 citation statements)

References 42 publications

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“…For this study, governance diaries included in-depth interviews (IDIs), which were complemented by participant diaries, informal discussions, participant observations and reflections. Governance diaries are typically used in contexts where there is a need to explore the depth of everyday life, as time allows researchers to spend longer periods in the field for exploration, unlike other qualitative studies, where data collection is collected once from study participants [46,49]. For our study, the researchers got the opportunity to explore unmet needs and resilience strategies in depth by spending 4 months with the study participants.…”

Section: Methodsmentioning

confidence: 99%

Unmet Needs and Resilience: The Case of Vulnerable and Marginalized Populations in Nairobi’s Informal Settlements

et al. 2022

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Catalyzing change and promoting sustainable cities in informal settlements and their residents requires an understanding of unmet needs and resilience among marginalized and vulnerable groups (MVGs). This is because needs identified on behalf of MVGs as “unmet” are sometimes not perceived as unmet, or even “meetable”, and resilience strategies from above are often perceived as unsuitable by the MVGs. To the best of our knowledge, no study has used governance diaries to identify the unmet needs and resilience strategies of MVGs from their perspectives. As such, this study explored the unmet needs and resilience strategies of MVGs in informal settlements using governance diaries. This was a qualitative study using governance diaries with 24 participants from two informal settlements in Nairobi, Kenya. We used Maslow’s hierarchy of needs for the framework analysis. We identified unmet needs related to physiology, safety, love and belonging, and self-esteem, in the order of the hierarchy. MVGs did not need the full satisfaction of a lower need to yearn for a higher one, and continue living despite their unmet needs. However, there were no self-actualization needs as the participants could not satisfy the lower level needs. The urban paradox reminds us that cities are not always beneficial for all. There is a continued need for holistic approaches to uncover the often hidden resilience strategies for achieving unmet needs. Our study identified behavioural and cognitive resilience strategies. As such, actors need to embrace and build on local resilience strategies in efforts to address the unmet needs of MVGs in pursuit of inclusive urbanization in Africa. The identification of unmet needs and resilience strategies adds to the literature, policy and practice on how and why residents and MVGs continue working and living in informal settlements despite a lack of or inadequate basic amenities. Our study findings imply that actors in informal settlements need to build on and re-build local resilience strategies in pursuit of inclusive and liveable urbanization in Africa, as unmet needs tend to increase with worsened marginality and vulnerability status. Beyond the resilience strategies adopted by MVGs, governments, service providers and caregivers should take more useful actions to prevent or reduce unmet needs.

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Section: Methodsmentioning

confidence: 99%

Unmet Needs and Resilience: The Case of Vulnerable and Marginalized Populations in Nairobi’s Informal Settlements

et al. 2022

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“…Scott’s (2022) 16-month pandemic study used diary methods for their ability to capture ‘rich emotional narratives’ (1); while Eidse and Turner (2014) found diaries offered detail ‘far beyond that collected during interviews,’ (p. 246). Diary data provides insight into ongoing everyday dilemmas, coping strategies, livelihood negotiations and psychological reactions such as stress, helplessness, or hope (Filep et al, 2018; Almeida, 2005; Bakker & Daniels, 2012; de Lanerolle et al, 2020). Such information can be valuable in understanding how people are impacted by, and respond to, disasters and crises such as the COVID-19 pandemic – as interventions can be layered onto existing support mechanisms (be they local or national, informal or formal).…”

Section: Qualitative Disaster Research At a Distancementioning

confidence: 99%

“…Periods of diary writing with intermittent rapporteur engagement to discuss any emotional or social concerns spurred by diary writing, as well as to follow up on or clarify diary content, and mitigate diary attrition through support (de Lanerolle et al, 2020;Williamson et al, 2015). The need to protect vulnerable participants against economic disadvantages of contributing time to our study serves as the basis for why participants should be paid throughout the study for their contributions to diary research (Meth, 2003;Thomas, 2007).…”

Section: Diarist Retentionmentioning

confidence: 99%

“…In our diary-based study, several additional points of contact negated the limitations of diaries. Rapporteurs periodically engaged with diarists by telephone (after de Lanerolle et al, 2020), to clarify questions, as well as reminding diarists of our writing guidance (Williamson et al, 2015). Rapporteurs also held digital/online focus groups discussions with diarists over Zoom, WhatsApp, and Viber, to contextualize their entries (after Eidse & Turner, 2014, p. 244; the non-digital adjustment was in-person focus groups).…”

Section: Inclusive Diary Research Designmentioning

confidence: 99%

“…Diary methods offer particular advantages to qualitative research in disaster or crisis scenarios, especially where data across a large geography and population are required, or where physical geography forms a barrier. Diary research can access diverse groups of diary-writers, in geographically dispersed locations, over extended periods of time (Mueller et al, 2022; Rudrum, Casey and Rondinelli, 2022; Almeida, 2005) without sacrificing rich narratives of people’s unique and complicated experiences (de Lanerolle et al, 2020). Initially utilized to record the sightings of ‘natural phenomena’ in medical, astronomical and agricultural research (Hyers, 2018, p. 2), diary research has become increasingly used within the social sciences in recent decades (Filep et al, 2018; Hyers, 2018; Alia et al, 2013; Langevang, 2007; Meth, 2003).…”

Section: Qualitative Disaster Research At a Distancementioning

confidence: 99%

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Disaster Diaries: Qualitative Research at a Distance

Mueller

Barford

Osborne³

et al. 2023

International Journal of Qualitative Methods

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The common-place quantification of humanitarian disasters enables rapid and informed crisis responses. In disaster settings, understanding feelings and perceptions regarding individuals’ experiences, livelihood disruptions and coping mechanisms can also be valuable for extending and deepening quantitative insight. This paper explores the potential for diary methods to capture extensive, nuanced data from marginalised groups during a disaster, by drawing upon a study with 100 young diarists (aged 15–29) who produced 1418 diary entries over 4 months. In particular, we share how diary-methods can be designed inclusively, through addressing themes of equitable research partnerships, supporting more vulnerable participants, ensuring data quality, data management, participatory analysis, and budgeting for collaborative research.

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Beyond A ‘Noticing Stance’: Reflecting to Expand Postdigital Positionalities

Pallitt¹,

Kramm²

2023

Postdigital Science and Education

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Researching Mobile Phones in the Everyday Life of the “Less Connected”: The Development of a New Diary Method

Cited by 7 publications

References 42 publications

Unmet Needs and Resilience: The Case of Vulnerable and Marginalized Populations in Nairobi’s Informal Settlements

Unmet Needs and Resilience: The Case of Vulnerable and Marginalized Populations in Nairobi’s Informal Settlements

Disaster Diaries: Qualitative Research at a Distance

Beyond A ‘Noticing Stance’: Reflecting to Expand Postdigital Positionalities

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