Research roadmap for the enterprise 2.0: Issues & solutions

Abstract

This paper describes a research roadmap for the Enterprise 2.0 aka Social Enterprise. This roadmap consists of issues that hinder the Enterprise 2.0 adoption and identifies some solutions that could overcome these issues. In response to these issues, three research directions are developed and focus on how to design, coordinate, and monitor an enterprises business processes from a social perspective. The social design injects social elements into business processes. The social coordination addresses conflicts that affect these processes successful completion. Last but not least the social monitoring tracks the messages that are exchanged during this completion.