Research on the relationship between intellectual capital and indicators of work results of employees in the banking sector of the Republic of Serbia

Abstract

Intellectual capital in the knowledge economy is recognized as a key driver of value creation in the banking sector, which affects the business results of banks and the success of realization of business activities. The efficiency of the use of intellectual capital depends on the employees, which points out the need to analyse the relationship between intellectual capital and the efficiency of employees. The aim of the research in this paper is to identify the relationship between intellectual capital and indicators of work results of employees in the banking sector of the Republic of Serbia. The sample consists of all banks which, according to the data of the National Bank of Serbia, operated in 2018. In order to test the research hypotheses, correlation and regression analysis is used. The results of the research clearly show that intellectual capital affects employee productivity. The coefficient of capital employed efficiency has the most significant impact on employee productivity.

Intellectual capital and productivity of managers: The case study of hotel industry in Serbia

“…Research results show that IC is a significant factor of the high productivity of hotel managers. The relationship between IC and employees' productivity was also confirmed by Huang and Jim Wu (2010); Bontis et al (2015); Kengatharan (2019); Ognjanović and Pešterac, 2019;Weqar et al (2020); Xu and Li (2021). The results of the study are in agreement with the previous conclusions that employees are an important component of productivity and activity in the hotel (Rahimpour et al, 2020).…”

“…Some previous studies have not found a direct link between productivity and components of IC (Ghosh & Mondal, 2009;Pal & Soriya, 2012). Ognjanović and Pešterac (2019) conclude that IC does not affect the value-added per employee in the Serbian banking sector.…”

“…The confirmed relation between IC and managers' productivity shows that knowledge and ability are important factors for maximizing value (Ognjanović & Pešterac, 2019). High productivity of employees is achieved by the best use of capabilities and cost efficiencies (Kengatharan, 2019).…”

“…Companies with high IC performance are expected to have a higher profitability rate as well as a higher level of productivity (Ghosh & Mondal, 2009). Studies (Ognjanović & Pešterac, 2019;Xu & Li, 2021;Buallay et al 2021) conclude that the value-added intellectual coefficient (VAIC) and its components are positively and significantly correlated with employees' productivity. Huang and Jim Wu (2010) conclude that all observed dimensions of IC have a positive and significant impact on knowledge productivity.…”

“…These items are defined by Musah et al (2016) and Baumann et al (2016). Previous studies have focused on the quantitative expression of employees' productivity (Bontis et al, 2015;Ognjanović & Pešterac, 2019;Xu & Li, 2021). In the observed sample, 3-star hotels are the most represented (64%), while 5-star hotels have the smallest share (1%).…”