Research on the Motivation and Path of New Logistics Development under the New Retail Era

Wang, Rixin; Liang, Deqing; Da, Xu; Huo, Feida; Wang, Faquan

doi:10.1088/1755-1315/295/3/032083

Cited by 3 publications

(3 citation statements)

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“…The effective integration of online and offline channels is the new foundation for the modern retail industry. Many traditional retailers are catching up with this trend in order to meet current customers' increasing complexities and needs [33][34][35]. Scholars [36] have found that, in cross-border e-commerce, eight factors (training, performance, user-friendliness, trust, usability, security, quality, and design) significantly affect e-service satisfaction.…”

Section: Online-merge-offline Service Featuresmentioning

confidence: 99%

Are Customers Always Right? The Importance of Sincerity and Keenness in Creating Retail Sustainable Development

Huang

2023

Sustainability

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In recent years, sustainability has become one of the essential elements of corporate management. There are many ways retailers can influence and develop a sustainable environment. The Taiwanese retail sector accounts for 10% of GDP. The capital city Taipei has the world’s highest department store density (per capita). This study encapsulates retail expertise to generate ten dimensions from 46 retail service quality scale indicators: SNAKE ROSES. The study first adopts qualitative analysis by conducting semi-structured interviews with five experts in the industry. Fifteen Delphi technique experts were then consulted for both qualitative and quantitative analysis of the indicators. Based on the Analytic Hierarchy Process (AHP), the most important aspects of customer service were ranked. The study shows that service quality dimensions are Sincerity, Neatness, Attentiveness, Keenness, Empathy, Reliability, Optimism, Steadfastness, Expertise, and Store Policy. Sincerity and Keenness are the most crucial globally. Although numerous researchers have examined the broader topic of perceived service quality, studies have yet to explore the critical role of Eastern culture, and therefore this study introduces an innovative framework. Implications include a conceptual framework for the key factors influencing customer satisfaction, one of the most critical dimensions of perceived service quality and customer satisfaction in the Taiwanese retail industry. A specification for retailers is delivered, intending to improve their sustainability strategies.

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Section: Online-merge-offline Service Featuresmentioning

confidence: 99%

Are Customers Always Right? The Importance of Sincerity and Keenness in Creating Retail Sustainable Development

Huang

2023

Sustainability

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“…In the new era of technology‐enabled retail, the application of intelligent technology in circulation networks can improve the accuracy and efficiency of the logistics process timelier (Shen et al, 2019). Moreover, commodity circulation firms engage more closely with consumers and can better grasp consumers' demands in the process of ILT to achieve better performance (Wang et al, 2019). Therefore, compared with production manufacturing firms, commodity circulation firms have good information foundation and rich practical experience in ILT and thus enjoy more advantages in this area.…”

Section: Hypotheses and Conceptual Research Frameworkmentioning

confidence: 99%

Effect of intelligent logistics transformation announcements on shareholder value: Evidence from Chinese listed firms

et al. 2021

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This study empirically examines the impact of the intelligent logistics transformation (ILT) announcement on companies' shareholder value. The market model is used to estimate abnormal return. ILT inspires a significantly positive average (median) market response on the announcement day. There is a strong relationship between the announcing firm features like industry features and abnormal returns. The announcement features like investment direction of ILT also affect the market response. In addition, an interesting finding is that firms with worse prior financial performance than the industry level will receive a more positive market response when they conduct ILT by establishing an information platform.

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“…Intelligent logistics. Intelligent logistics are planned, managed or controlled in a more intelligent way (Mcfarlane et al, 2016), by combining high-tech to rationally allocate resources and promote the transformation and development of modern supply chains with sharing and innovation (Wang et al, 2019). AI is already changing logistics and transportation in the retailing industry, and intelligent route planning, self-driving vehicles, robot deliveries and drones are some of its exciting new developments (Shankar, 2018).…”

Section: Introductionmentioning

confidence: 99%

Consumers' human nature and their shopping channel choices in the emerging artificial intelligence era: based on Xunzi's humanity hypothesis

Deng

Zhang

et al. 2020

IMR

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PurposeDrawing from the ancient Chinese philosopher Xunzi's insights on humanity, this study aims to address human nature's critical role in influencing and shaping consumers' shopping channel choices in the emerging artificial intelligence (AI) era and the implications for non-East Asian countries.Design/methodology/approachBased on the theory of planned behaviour and accessibility–diagnosticity theory, our approach created a holistic model conceptualising human nature, shopping orientations, channel choice intentions, subjective norms and perceived AI usefulness. A questionnaire survey method served to test the framework.FindingsThe results validated human nature's role in shaping and influencing consumers' channel choices through shopping orientation. Subjective norms weaken the positive relationship between human nature and shopping orientation, while the positive relationship between shopping orientation and online purchase intention is stronger when consumers perceived AI as highly useful.Originality/valueThis paper contributes to humanity hypotheses literature in management by introducing Xunzi's theory that views human nature as evil. Additionally, it enriches channel choice literature by introducing perceived AI usefulness.

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Research on the Motivation and Path of New Logistics Development under the New Retail Era

Cited by 3 publications

References 0 publications

Are Customers Always Right? The Importance of Sincerity and Keenness in Creating Retail Sustainable Development

Are Customers Always Right? The Importance of Sincerity and Keenness in Creating Retail Sustainable Development

Effect of intelligent logistics transformation announcements on shareholder value: Evidence from Chinese listed firms

Consumers' human nature and their shopping channel choices in the emerging artificial intelligence era: based on Xunzi's humanity hypothesis

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