Research On The Impact of Knowledge Management Practice for Ogranizational Performance: Indonesian Electronic Power Company

Sensuse, Dana Indra; Rusli, Rinaldi; Pamungkas, Yoga; Haryani, Calandra Alencia; Febra, Jurnalistika; Lusa, Sofian; Safitri, Nadya; Prima, Pudy

doi:10.1109/iciteed.2019.8929996

Cited by 2 publications

(6 citation statements)

References 9 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…KM indirectly affects OP through innovation [24], whereas innovation can be on product, process, or both. This finding is in line with Becerra-Fernandez and Sabherwal [2], [9] that KM impacts product and process dimensions then impact on OP. Our findings show that most used innovation rather than product and process dimensions, but both have similarities in how to impact OP but in different ways.…”

Section: B What Are the Factors That Influence The Impact Of Km On Op?supporting

confidence: 88%

“…Human capital on people needs to make innovation on product or process or both to affect organizational performance. These findings may explain why in research by Sensuse et al [9], KM can impact the people dimension, but the people dimension has no impact on organizational. The results of this study can be considered in line with Becerra-Fernandez and Sabherwal [2] in the impact of KM on OP but in a different way.…”

Section: A How Is Hc Mediates Km's Impact On Op?mentioning

confidence: 83%

“…HC impacts OP by bringing innovation to the product [7], [16], affecting employee job performance [34], encouraging building customer experience and value creation [45], motivating employees to share knowledge, and affecting employees' ability to understand and incorporate new knowledge [18]. HC encourages building customer experiences [45] to increase customer satisfaction as an OP [9] metric. In this case, there is no mediating role between HC and OP.…”

Section: A How Is Hc Mediates Km's Impact On Op?mentioning

confidence: 99%

“…The results of this study can be considered in line with Becerra-Fernandez and Sabherwal [2] in the impact of KM on OP but in a different way. KM has an impact on processes and products, but this finding, processes, and products are considered to be included in innovation and people become HC [2], [9].…”

Section: A How Is Hc Mediates Km's Impact On Op?mentioning

confidence: 99%

“…Moreover, this research shows that KM has an impact directly and indirectly moderated by HC on OP. Another research by Sensuse et al [9] on Indonesian Electronic Power Company to examine the impact of KM practices on OP through four dimensions such as people, process, product, and OP show that KM has a significant impact on people, process and OP dimension directly, but not on product dimension. Another interesting result of this research shows that the people dimension has no significant impact on OP directly.…”

Section: Introductionmentioning

confidence: 99%

See 4 more Smart Citations

Knowledge Management Factors and Its Impact on Organizational Performance: A Systematic Literature Review

Darmawan

Agusvina

Lusa

et al. 2023

JOIV : Int. J. Inform. Visualization

View full text Add to dashboard Cite

Knowledge management can help organizations to improve their performance. Many studies show that knowledge management impacts organizational performance. Human capital is considered a mediating role in knowledge management's impact on organizational performance, but it is still blurred, and only a few studies are related to this issue. Moreover, various factors influence knowledge management, such as organizational structure, culture, technology, strategy, trust, and leadership, but maybe other factors have not been identified. This factor can help knowledge management impacts organizational performance. This study was conducted to determine how the human capital role mediates the impact of knowledge management on organizational performance and determine another factor that affects knowledge management, which can impact organizational performance. This study was based on the Systematic Literature Review (SLR), which includes 37 articles published from 2016 to 2021. The study showed that human capital mediates the impact of knowledge management on organizational performance directly and indirectly through innovation. Meanwhile, organizational structure, culture, trust, leadership, human behavior, human resources practices, technology, and strategy are identified as factors that affect knowledge management, whereas human resources practices affect human behavior and leadership. Finally, we proposed a conceptual model that described how knowledge management factors impact human capital and organizational performance. This research can contribute to enriching knowledge management theory and be used to give recommendations for improving the implementation of knowledge management. Further research involves data collection, and empirical analysis needs to be conducted in an organization to examine the conceptual model.

show abstract

Section: B What Are the Factors That Influence The Impact Of Km On Op?supporting

confidence: 88%

Section: A How Is Hc Mediates Km's Impact On Op?mentioning

confidence: 83%