Research on Management Strategies of Reverse Logistics in E-Commerce Environments

Reverse Logistics Applied to E-Commerce: A Systematic Literature Review on Methods, Applications, and Trends for a Virtual Sustainable Market / Logística Reversa Aplicada Ao Comércio Eletrônico: Uma Revisão Sistemática Da Literatura Sobre Métodos, Aplicações E Tendências Para Um Mercado Virtual Sustentável

“…In this sense, some RLec management strategies can be developed to minimize the number of returns, such as the provision of objective information on the product characteristics and exchange policy or, as suggested by Jayaraman et al (2008) and Wang et al (2013), for the establishment of an efficient information system. Once reverse logistics allows identifying and classifying the return reason, as well as the types of recovery and disposal, this information should be adopted by companies to understand both the customers' behavior and the market focusing on future adjustments for the supply chain, in order to enable cost optimization, reduce processing time and add value to return products, as proposed by de Araújo et al (2018).…”

A conceptual framework for reverse logistics challenges in e-commerce

“…This is problematic, since reverse logistics represents one of the largest and most overlooked opportunities for many firms to contribute to an increase in profits for organisations (Lambert et al, 2011). Most online retailers' ignorance of the importance of reverse logistics is one of the biggest challenges in the online retailing industry (Wang et al, 2013). Online retailers thus need to identify strategies and develop ways to improve their reverse logistics processes (Walsh et al, 2014).…”

“…This may lead to mistakes pertaining to the order process itself or the merchandise being ordered. (Wang et al, 2013). Some common problems related to the information about the product is listed below.…”

“…Customers lack physical contact with products when they make online purchases. Often, customers must use their imagination (or do guesswork) to make a decision about certain features of a product, which can lead to the product not meeting the customer's expectations (Pinkman, 2017;Wang et al, 2013).…”

Third-party logistics strategic orientation towards the reverse logistics service offerings

“…This is despite the fact that 3PLs play a major role in providing complete services in product logistical and supply chain functions (Wagner and Franklin, 2008). As a result, in China, there is still a shortage of specialised 3PLs that handle the reverse supply chain services, thus forcing many shippers to manage their own in-house reverse flow chains at a higher cost (Wang et al, 2013).…”