Research on EBK Model and Its Application in Security Industry: An Empirical Research Based on S Security Company

Abstract

Abstract. As enterprise organizations expand and intensive competition increases continuously, the practice of performance management has undergone dramatic development. Performance management is seen as core value to survive and gain competitive advantages in markets. KPI and balanced-score card model, therefore, have been widely used in the performance appraisal of enterprises. Yet they are not effectively utilized. Furthermore, there is still blank in research based on KPI model and balanced-score card model in security industry. This paper discusses the theory basis of performance management. Then it studies KPI model and balanced-score card model and puts forward a model combined with KPI model and balanced-score card model. This paper is an empirical research on S Security Company. Questionnaire survey and interview of the manager Mr. Li in charge of HRM in the company were conducted. Then problems and causes in project performance appraisal system are analyzed. The paper finally uses analysis of variance (ANOVA) and Analytic Hierarchy Process (AHP) to determine the final weights of indicators in its project performance appraisal system. Results shall be used as guideline for performance management in similar practice in security industry.