Research of the Customer Support Service Development for User Applications

Abstract

ISRA (India) = 3.117 ISI (Dubai, UAE) = 0.829 GIF (Australia) = 0.564 JIF = 1.500 SIS (USA) = 0.912 РИНЦ (Russia) = 0.156 ESJI (KZ) = 5.015 SJIF (Morocco) = 5.667 ICV (Poland) = 6.630 PIF (India) = 1.940 IBI (India) = 4

The Customer Support Service Development for User Applications

“…This helpdesk is pretty good and easy to use. Helpdesk itself was described in [1], but the main points should be briefly recalled. GLPI -an abbreviation for the Gestionnaire libre de parc informatique (Free IT Infrastructure Manager), is a system for handling requests and incidents, as well as for inventory of computer equipment (computers, software, printers, etc.)…”

“…In our first paper [1], we talked about such a developed product as a user support bot. In that paper, such points as the planning of the components of which the product being developed will be made and the creation of the component scheme, which reflects the main services of the product, were revealed.…”