Research agenda for social Q&amp;A

Shah, Chirag; Oh, Sanghee; Oh, Jung Sun

doi:10.1016/j.lisr.2009.07.006

Cited by 142 publications

(111 citation statements)

References 9 publications

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“…The majority of the findings originate from empirical investigations characterizing the content of questions and answers, as well as the ways in which Q&A sites are used (for an overview, see, Gazan, 2011;Oh, 2012, andShah et al, 2009).…”

Section: Argumentation Patterns In Qanda Discussionmentioning

confidence: 99%

The use of rhetorical strategies in Q&A discussion

Savolainen

2014

Journal of Documentation

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Purpose – The major aim of this study is to specify the ways in which rhetorical strategies are employed in Q&A (question and answer) discussion, and how information sources are used to support such strategies. Design/methodology/approach – The study is based on the analysis of 944 answers provided to the questions about global warming in Yahoo! Answers. The answers were analysed by means of descriptive statistics and qualitative content analysis. Findings – Twelve rhetorical strategies serving the ends of classic rhetorical appeals, i.e. ethos, pathos and logos, were identified. The answerers drew most frequently on strategies related to logos (for example, appeal to reason) and ethos (for example, appeal to authority), while the strategies serving the ends of pathos (for example, argument ad hominem) were less popular. To support the rhetorical strategies, the answerers mainly used scientific sources such as websites of research organizations and persuasive material like Youtube videos. Research limitations/implications – The findings are based on the analysis of a Q&A site focusing on a controversial issue providing fertile ground for the use of rhetorical arguments. Practical implications – The findings can be used in information literacy instruction. It would be easier for the users to evaluate the relevance and credibility of information if they become aware of the specific ways in which askers and answerers on Q&A sites make use of persuasive communication. Originality/value – The study is unique in that it elaborates the ways in which rhetorical strategies are employed as ways of persuasive communication in Q&A discussion.

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Section: Argumentation Patterns In Qanda Discussionmentioning

confidence: 99%

The use of rhetorical strategies in Q&A discussion

Savolainen

2014

Journal of Documentation

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“…More recently the studies on social media have focused the social contexts for information use which opened new research paradigm such as the use of social media generally and the Q&A sites specifically for academic and research purposes [36,37]. Keeping in view a major role of social media in SIS, the connection between the use of social media and the intent of social information seeking among LIS research students was examined.…”

Section: Social Media and Sismentioning

confidence: 99%

A Study of Social Information Seeking (SIS) among LIS Research Scholars in Pakistan

Khan

2018

Publications

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Abstract:Purpose: There is ample evidence that students and teachers often seek academic information using participatory online social sites (POSS). The purpose of this study is to explore the intent of social information seeking (SIS) among library & information science research students in Pakistan. The study also attempts to examine the relationship between change in information behaviour and information retrieval strategies while seeking information from online social spaces. The influence of online collaboration in the use of social media was also examined. Methodology: Quantitative research method was used to conduct this study. Data was collected from 123 research (MPhil & PhD) students currently enrolled in seven postgraduate library schools in Pakistan. The data was gathered using survey questionnaire (using 5-point Likert scale items), administered both in print format and online through Google Form. SPSS version 19 was used to analyse the data. Findings: Major findings of this study were that there is a strong positive correlation between SIS and change in the overall information behaviour of research students. Majority of participants responded that social websites help in reshaping the information behaviour in a collaborative environment thus contributing to upsurge the SIS practices among research students. The study also found that LIS research scholars in Pakistan prefer to consult interactive websites more than social media spaces for academic information. Gender has been an influencing variable in SIS practices, however, time spent and frequency of using POSS does not affect one's SIS practices. Originality: Social Information helps people to connect with each other and is comparatively a new concept in the field of Information Seeking Behaviour. This is the first study on SIS with respect to LIS research students in Pakistan.

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“…Hence, the term social Q&A, while it trades specificity for inclusiveness, was selected to scope this review. Shah, Oh, and Oh (2009) distinguish SQA from librarybased digital reference services and ask-an-expert services on the grounds that in SQA, anyone can answer. Social reference, also called social information seeking, is a broader term, a conceptual superclass of the distributed information sharing activity that happens on SQA sites.…”

Section: Terminology and Scopementioning

confidence: 99%

“…Sites featuring answers by experts are not strictly social Q&A, though many SQA sites offer a function to identify contributors as peer experts, given users' assessments of their past contributions in particular topic areas. In their proposal for a social Q&A research agenda, Shah et al (2009) propose a working definition of social Q&A as a site or service requiring:…”

Section: Social Qandamentioning

confidence: 99%

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Social Q&A

Gazan

2011

J. Am. Soc. Inf. Sci.

127

102

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This article presents a review and analysis of the research literature in social Q&A (SQA), a term describing systems where people ask, answer, and rate content while interacting around it. The growth of SQA is contextualized within the broader trend of user-generated content from Usenet to Web 2.0, and alternative definitions of SQA are reviewed. SQA sites have been conceptualized in the literature as simultaneous examples of tools, collections, communities, and complex sociotechnical systems. Major threads of SQA research include user-generated and algorithmic question categorization, answer classification and quality assessment, studies of user satisfaction, reward structures, and motivation for participation, and how trust and expertise are both operationalized by and emerge from SQA sites. Directions for future research are discussed, including more refined conceptions of SQA site participants and their roles, unpacking the processes by which social capital is achieved, managed, and wielded in SQA sites, refining question categorization, conducting research within and across a wider range of SQA sites, the application of economic and game-theoretic models, and the problematization of SQA itself.

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Research agenda for social Q&A

Cited by 142 publications

References 9 publications

The use of rhetorical strategies in Q&A discussion

The use of rhetorical strategies in Q&A discussion

A Study of Social Information Seeking (SIS) among LIS Research Scholars in Pakistan

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